“Monitor” calls, “whisper” to employees, or “barge” in to help.
Administrators can monitor calls from the office or by calling into the system remotely from a cell phone. From there, you can:
Monitor: Listen in on a call to monitor performance. Your line will be muted, and neither party will hear you.
Whisper: Speak to employees to help them handle a call. Only your employee on your account will be able to hear you.
Barge: Join in on the call to assist both parties.
Anytime between 8AM - 9PM ET
Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.
In the meantime, we hope you enjoy the resources below
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