Call Monitoring

$49.99 / mo / per account
plus taxes and fees. High speed internet required.
Interested in a Vonage® business phone system?
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“Monitor” calls, “whisper” to employees, or “barge” in to help.

CALL MONITORING OVERVIEW
Call Monitoring is an add-on feature that provides authorized users the ability to listen in on and “monitor” calls, “whisper” to the user being monitored, and also “barge” into the call to help facilitate a discussion.
More call center control
HOW CALL MONITORING WORKS

Administrators can monitor calls from the office or by calling into the system remotely from a cell phone. From there, you can:

Monitor: Listen in on a call to monitor performance. Your line will be muted, and neither party will hear you.

Whisper: Speak to employees to help them handle a call. Only your employee on your account will be able to hear you.

Barge: Join in on the call to assist both parties.

WHY YOU’LL LIKE CALL MONITORING
  • Use PIN numbers to ensure that only approved users can monitor calls.
  • You can listen in on company calls anywhere in the world to ensure that a global employee base represents the company accurately.
  • For transparency, the option to use a built-in legal announcement can be configured from your online account portal.
  • Call Monitoring is an excellent training tool which helps improve quality and performance.
GET STARTED
Call Monitoring is an easy to set up feature that can be added when you purchase a Vonage® Essentials business phone system. Easily configure your Call Monitoring service from your desktop, or you can always call a Customer Care representative for assistance.
Call to get a free quote from a specialist.

Anytime between 8AM - 9PM ET

Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

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You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.

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Thank You.
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You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.