Call Queue

$14.99 / month (plus taxes and fees)
Additional $0.03 / per min. High-speed internet required.
Interested in a Vonage® business phone system?
GET STARTED

Professionally manage your incoming calls.

CALL QUEUE OVERVIEW

Call Queues are a “virtual waiting room” offering your callers the option of remaining on the phone while they wait for a representative to answer.* They help businesses manage large call volumes with limited staff. Use directional prompts like Music on Hold, specialty messages and information about your business.

*As low $0.03 per-minute charge applies when callers are on hold before the agent answers.

HOW CALL QUEUE WORKS
Apply a Call Queue to a specific phone extension and set up the phone queue using the options and messaging prompts that will direct callers to the appropriate agent. Agents are assigned to a phone queue and log in with a PIN. When callers dial in, they’re taken through the sequence that you set up in advance until their call is answered by an agent.
WHY YOU’LL LIKE CALL QUEUE
  • Manage large call volume with limited staff.
  • Present an engaging, professional experience for callers.
  • Cut down on missed calls and voicemails.
  • Customize phone queues with call tags to drive specific inquiries.
  • Add a Call Queue to support sales, customer service or tech support.
  • Monitor activity and pull reports from the system.
  • Promote marketing campaigns within phone queue messaging.
GET STARTED

Call Queue is an easy to set up feature that included when you purchase a Vonage® Essentials business phone system. Call Queue can be added directly from the Admin Portal and, as needed, our Customer Care team will assist in configuring your phone queue to best suit your business.

Call to get a free quote from a specialist.

Anytime between 8AM - 9PM ET

Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.

Request a Quote
Request a Free Quote

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.