Shared Line Appearance (SLA)

Interested in a Vonage® business phone system?
GET STARTED

Monitor other extensions and answer on each other’s behalf.

SHARED LINE APPEARANCE OVERVIEW


If your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account—similar busy lamp field functionality—and also lets them pick up or park those calls as desired.

HOW SHARED LINE APPEARANCE WORKS


Consider how SLA can help sales organizations: enabling a rep to answer calls on other extensions when their colleagues are away, or putting calls on hold for another rep to pick up—simply by pressing the extension number on their own phone. Administrative assistants use SLA to monitor the boss’s extension and answer calls on his or her behalf. Receptionists use it to monitor employee calls and answer, park or transfer them on the employee’s behalf.

WHY YOU’LL LOVE SHARED LINE APPEARANCE


  • Better meet customer expectations and cut down on missed calls.
  • Increase call visibility and teamwork across your organization.
  • Provide more call-handling options to enhance service and streamline operations.

GET STARTED


SLA is an included feature on the Vonage Business phone system and can be easily added and configured via your Admin Portal. Have questions or need assistance? Customer Care representatives are just a call away.

Call to get a free quote from a specialist.

Anytime between 8AM - 9PM ET

Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.

Request a Quote
Request a Free Quote

There was a problem with some of your entries. Please correct the fields marked above.

Thank You.
A specialist will contact you soon.

You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.