Vonage® Premier

Enterprise-savvy, employee-friendly business communications solutions

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Vonage® Premier offers mid to enterprise businesses purpose-built, cloud communications with access to a dedicated private network. Get powerful unified communication solutions with elevated quality of service. Enable your remote workforce with HD-quality voice, video and collaboration. Connect all your locations, including contact centers, seamlessly. And with Vonage Premier, you can get fully managed end-to-end service from day one.

Fully managed network. VIP service and dedicated tech team.
Enhanced quality of service for voice, video, and collaboration
15+ years of cloud communication excellence

How does Vonage Premier enhance QoS?

Premier runs on one of the largest MPLS IP networks in the U.S.

Your private, managed circuit is supported by our multimillion-dollar infrastructure, which is monitored and automatically upgraded 24x7. That means less worry about call drops, static, data loss or voice and data privacy. We even offer encryption.

More About MPLS Network

Our SD-WAN intelligently manages voice, video, and data traffic

Data-heavy applications can jam up a network and interrupt business. But with SmartWAN, one of our cloud solutions for business, your network is optimized to ensure your most important calls, videos and data have dedicated bandwidth and high availability. With SmartWAN you can get QoS on any internet connection.

More About SD-WAN

Truly unified communications solutions, in HD
Real-time Collaboration
Talk, video chat, or instant message in HD using intuitive collaboration tools that give you pristine call quality whether you’re hosting a quick team chat, a client meeting, or announcing a new initiative to all your offices across the country.
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Customizable Contact Centers
Create efficient and effective contact centers that can integrate with your current CRM applications. Create help desks. Support online retail. Manage sales and training.
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Work Remotely, on Any Device
Give them space to be productive with BYOD (bring-your-own-device) model, cloud-hosted VoIP, video calling /conferencing, IM, and collaborative capabilities.
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Business phone features for a UCaaS-driven solution providing integrated communications on a private MPLS network
  • Anonymous Call Rejection
    This feature enables a user to reject calls from parties who have explicitly restricted their identities.
  • * AudioConnect
    This feature gives you a private, enterprise-grade conferencing interface that lets you connect up to 300 people on the same teleconferencing call.
  • Authentication
    This feature provides authentication of sessions for Session Initiation Protocol (SIP)- based customer premises equipment to prevent unauthorized access to the system.
  • * Auto Attendant
    Auto attendant is our customizable automated answering service that routes your customers to the right person as quickly as possible.
  • Automatic CallBack
    This feature allows a user to be notified when the previously called busy party becomes idle and is automatically connected without having to redial the phone number.
  • Barge-In Exempt
    When a user has the Barge-in Exempt feature enabled, another user (using the Directed Call Pickup with Barge-in feature) cannot barge in on that user’s calls. If a caller attempts to use Directed Call Pickup with Barge-in to barge in on the user with Barge-in Exempt enabled, the barge-in is rejected and the Directed Call Pickup with Barge-in caller hears a reorder tone.
  • Basic Call Logs
    This feature provides a user with access to a small number of call logs. The Enhanced Call Logs feature provides a user with access to several days of call logs.
  • Busy Lamp Field
    This feature indicates which phones on the system are in use by displaying a clear status on your phone display. Each BLF key on your phone also acts as a speed dial.
  • * Call Center
    Manage all your inbound calls efficiently with our resilient, full-featured call center that’s fully equipped with sophisticated analytics.
  • Call Forwarding Always
    This feature allows a user to redirect all incoming calls to another destination automatically.
  • Call Forwarding Busy
    This feature allows a user to redirect incoming calls to another destination when the user is busy.
  • Call Forwarding No Answer
    This feature allows a user to redirect incoming calls to another destination when the user does not answer within a specified number of rings.
  • Call Forwarding Not Reachable
    This feature allows users to redirect incoming calls to a configurable destination when the user’s device is unreachable or unregistered.
  • Call Forwarding Selective
    This feature allows a user to redirect incoming calls to a specified destination based on selective criteria specified by the user.
  • Call Notify
    This feature allows a user to receive email notifications about selected incoming calls based on the specified selection criteria.
  • * Call Recording
    Capture and access important information with call recording, and easily organize your recorded calls.
  • Call Return
    This feature enables a user to return the call from the last party that called. The system stores the number of the last party that called. When the user dials a recall feature access code, the system attempts to connect the user to that party.
  • Call Transfer
    Call Transfer is a convenient way to transfer calls, with no additional equipment to buy or lease.
  • Call Waiting
    This feature enables a user to answer a call, have someone else take the call, ask your caller to hold or to send the incoming call to voicemail.
  • * Contact Center
    Integrate the traditional voice call center with voice, chat, and email with our inbound and outbound contact center solution.
  • Customer Admin Portal
    This feature is administered on a per location basis and allows your company’s phone administrator(s) to fully manage and customize the phone system – and monitor account activity in real time.
  • Customer Originated Trace
    This feature enables the recipient of an obscene, harassing, or threatening call to request that it be automatically traced, either by dialing a feature access code after the call or by pressing a key “mid-call”.
  • Directed Call Pickup
    This feature allows a user to pick up (answer) a call directed to another user in the same customer group (or enterprise, if the group is part of an enterprise).
  • Do Not Disturb
    This feature temporarily stops incoming calls from ringing your Vonage phone number and send incoming calls to voicemail.
  • * Fax Mail
    Send and receive faxes from your desktop computer or mobile device, from virtually anywhere with fax mail.
  • Flash Call Hold
    This feature allows a user to place a call on hold and retrieve a held call by dialing a feature access code after flashing the switchhook.
  • Hoteling Guest
    This feature is assigned to Vonage users who need to access their services from different locations. Typically, such users identify actual persons in an organization who travel and need to make and receive calls at different locations while keeping their service profile.
  • Hoteling Host
    Typically, such users are configured with a basic set of services and do not identify an actual person within an organization. Note, however, that there are no service assignment restrictions on such users. A Hoteling Host user can have a full set of services, if desired.
  • * Hunt Group
    This feature allows a caller to reach a hunt group by calling the number of one of the hunt group users. Hunt group forwards calls to a group of extensions, minimizing caller wait time and allowing you to create lists of users to whom a call is sent and in which order.
  • Last Number Redial
    This feature allows a user to make a call to the last dialed number without having to re-enter the number.
  • Local Number Redial
    This is your basic business phone number. Toll-free numbers options are also available.
  • * MobileConnect Softphone
    This feature-rich app allows employees to make and receive business calls and text messages on the go with access to the same robust in-office calling features as your deskphone. You can utilize your MobileConnect softphone client across multiple devices, such as desktops, smartphones, laptops, and tablets.
  • * MobileConnect IM & Presence
    This add-on feature for MobileConnect is two-fold. Instant Messaging allows for group chats and direct messages between MobileConnect users to populate within your MobileConnect app. Presence gives contacts in your directory an icon next to their names, which changes color based on their availability.
  • * MobileConnect Collaborate
    This feature works with MobileConnect Softphone and lets you utilize our robust voice, video, and web conferencing services on any devices, and one-click screen screen sharing with up to 7 other people on desktops and laptops.
  • * MobileConnect Video Conferencing
    A great add-on to your MobileConnect Softphone: Get your own personal virtual meeting room and connect with pros inside or outside your business. You can also share your desktop and video within your organization.
  • N-Way Call
    The N-Way Call feature allows a user to create ad hoc conferences with up to six other parties.
  • Priority Alert
    This feature enables users to have certain incoming calls ring on their telephone with a different tone, for example, when they receive a call from their manager or spouse or when the call is from inside the group.
  • Privacy
    The Privacy feature allows a user to exclude themselves from the group and enterprise directory listings as well as from the Auto Attendant extension and/or name dialing. The user can also prevent their phone status from being available to other users.
  • Push To Talk
    This feature allows a user to call another station, where the system requests that the destination station automatically answer. This provides for intercom-like functionality. The user at the destination station can control which users are allowed to call them in this way.
  • Remote Office
    This feature enables users to access and use their Vonage profile and services from any device, on-net or off-net (e.g... home office or mobile phone).
  • Selective Call Acceptance
    This feature enables a user to accept calls selectively, based on configurable conditions. Calls that do not meet the specified conditions are rejected and provided a designated treatment.
  • Selective Call Rejection
    This feature enables a user to define criteria that cause certain incoming calls to be rejected and provided a designated treatment. Additional criteria are automatically created by the system when calls are reported as malicious by the Customer Originated Trace service. All other calls terminate as usual.
  • Sequential Ring
    This feature allows a user to define a “find-me” list of phone numbers and URLs, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search at any point to leave a message by pressing a DTMF key.
  • Shared Call Appearance
    This feature allows you to have your profile on multiple devices. This profile can be shared across two or three phones and access all desktop phone features. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search at any point to leave a message by pressing a DTMF key.
  • Simultaneous Ring Personal
    This feature allows a user to activate call forwarding by configuring your cell phone or other type of desk phone to ring when deskphone calls comes in.
  • * Speak2Dial™
    Dial a short extension and say the first or last name of the person you’re trying to reach, and Speak2Dial will place the call for you.
  • Speed Dial
    This feature allows a user to assign single-digit codes to frequently dialed or hard-to-remember long strings of digits. The user can then use these codes instead of the full numbers to place calls.
  • Three-Way Call
    This feature allows an active call to add a third party into that same call so that all can participate in the same conversation.
  • Unified Messaging/Voicemail
    This feature incorporates 30 minutes of recording space, click to-listen audio files, voicemail to email, and custom zero-out prompts. It’s useful in emergencies where users have the option to press zero and be sent to a support team or other extension inside the company.
  • User Portal
    This feature lets you manage extensions and control settings conveniently through an online portal. Employees have access to change their extension-specific settings, while administrators can easily manage all extensions.
  • * Videoconnect
    This easy to use HD video conferencing feature can be accessed on all your devices. Dial into a video conference bridge from your desktop, web browser, smartphone, or tablet, even set up or call in for video conferencing on the fly and on the go.
  • Virtual Numbers
    This feature allows you to create up to 11 numbers using local area codes. Incoming calls from these numbers will all ring your deskphone while outgoing calls will appear to be local to the caller regardless of your physical location.
  • Visual Voicemail
    Available as an add-on, this voicemail transcription feature turns your voicemail to text and immediately delivers it to your email with an audio file attachment – accessible on any device where you check email.
  • Vonage® "Anywhere"
    Place a call from a third-party device and it will route through the Vonage system. Dial into the voice portal, type in a password and the call will be placed as if it’s coming from your deskphone.
  • * Webconnect
    This add-on feature lets you host online meetings, targeted webinars, and training events with just the click of a button. Virtual collaboration empowers participants to share information including documents, videos, desktop screens, applications, and other media.
* Indicates that this is an add-on feature

Your day-to-day business applications integrated with Vonage Premier phone service. It’s a win-win solution.

Orange Glove Service
24x7x365

We’re not just a business phone provider–we’re a trusted service partner. It’s no wonder that our average customer retention rate is 98%.

Hands On Implementation
Your assigned project management team runs you through everything from the installation process to number porting to end user training.

Ongoing Customer Support
Once your system is up, we’re still with you—from backend monitoring to always being a step ahead of business interruptions. Our award winning IT support is always a phone call away.

The best business communications solutions. That's our plan.
Our specialists work with you to customize a bespoke solution for your business.
Needs Assessment
Needs Assessment
Have a pre-existing phone system? Migrating all your offices over to VoIP? We conduct a thorough discovery of every business to help understand which features will best benefit your company.
Customize Every Line
Customize Every Line
Not every extension needs executive-level features, nor should you pay for it. That's why we offer three tiers of services to fit every type of need. Or you can also build your extensions a la carte.
Try Before You Commit
Try Before You Commit
We'll make sure you’re 100% comfortable with our unified communications solution before committing. Our specialists can provide in-person demos, leave-behind workstations, or even pilot programs.

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Phones & Accessories

Vonage certified phones are quality-assured and tested to ensure compatibility and performance.

Recognitions

2016 Growth Excellence Leadership Award

Channel Program Excellence in Cloud Communication

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