Omnichannel Contact Center for Vonage® Premier

Delight your customers and optimize your workforce with a contact center that goes above and beyond.

OMNICHANNEL CONTACT CENTER OVERVIEW


Omnichannel Contact Center is a full-featured inbound and outbound contact center solution that integrates the traditional voice call center with voice, chat, and email for your customers. You’ll be able to increase efficiency, manage your workforce, and leverage real-time data to drive successful outcomes. And with access to our SmartWAN (SD-WAN) technology, you'll gain the elevated reliability, resiliency, and quality of service (QoS) of a robust private network at an affordable price.

HOW OMNICHANNEL CONTACT CENTER WORKS


Our Omnichannel Contact Center powered by InContact is a robust, sophisticated solution that enables you to:
  • Match customer inquiries to the most appropriate agent
  • Start an interaction on one channel and seamlessly move to another
  • Drive insight with real-time and historical analytics and reporting
  • Monitor agent calls and step in as needed to assist agents
  • Expand agent resources and coverage hours by enabling agents to work from any location with high-speed Internet
  • Maintain enhanced quality of service (QoS) with our SmartWAN service and/or access to our private MPLS network
  • Leverage third-party application integrations through APIs
Looking for just inbound call coverage? Call Center for Vonage® Premier has got you covered.

WHY YOU’LL LOVE OMNICHANNEL CONTACT CENTER


  • Give your customers flexibility. Let your customers communicate with you how they choose: voice, chat, or emai.
  • Gain meaningful insights. Maximize agent productivity and make smarter business decisions based on real-time and historical interaction data from customer channels.
  • Boost workforce engagement. Increase agent accountability and create a fun environment with gamification.
  • Unify business processes. Incorporate our CRM integrations for Salesforce®, Microsoft Dynamics®, Zoho®, and more to streamline inbound and outbound calls.

GET STARTED WITH OMNICHANNEL CONTACT CENTER


Experience everything Omnichannel Contact Center has to offer as part of the Vonage® Premier platform.
Call to get a free quote from a specialist.

Anytime between 8AM - 9PM ET

Or, you can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

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You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.

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You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.