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Community Manager (USA or Canada) - Remote

Job ID: 11810
Career: Product
Location: Remote - USA or Canada
Date Posted: Feb 18, 2021
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Location: Remote (USA or Canada)

Travel Requirements (post COVID-19): Light travel primarily within the North America (NA) region

Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Within this context, a core responsibility of the Vonage Developer Relations (DevRel) team is to meet developers where they are. This means engaging, supporting and working within developer communities.

Why this role matters

As a Community Manager at Vonage you will work as part of a team to identify key developer communities and community leaders in the NA region in order to establish relationships, understand their needs, and build a collaborative environment to ensure we are equipped to authentically and effectively serve them.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do
  • Build our NA community development strategy in collaboration with the rest of the Community team
  • Develop and run virtual events, communications campaigns, online engagement programs and other developer outreach activities
  • Work with internal stakeholders across Marketing, Product, Engineering and other departments within Vonage to deliver the above
  • Work with the wider team to prioritise and decide upon speaking opportunities and event sponsorships that align with the goals of the DevRel programme
  • Foster relationships with community organisers and create collaborations on sponsored event activations, educational programs and other initiatives
  • Interact with community members online on channels such as Slack and Discord
  • Produce and work with collaborators on content for social media, blogs, events, announcements and more
  • Compile post-event and other activity write-ups and reports to help analyse outcomes
  • Measure success of projects and activities and ensure these are evaluated in order to improve engagement and decision-making 
  • Create and manage internal processes, guides and Wiki pages in order to better support and enable the DevRel team to engage with developer communities
  • Manage budgets, run logistics and perform other admin work as needed
  • Work with designers, creatives and other vendors on design collateral and swag

What you will bring

We’re looking for someone who is familiar with the local tech community and ecosystem - an excellent communicator with experience in building communities. 

What is required for application

Required 

  • Empathy is one of your core beliefs. It’s essential for our team and the communities we serve.
  • Strong community management background, with an emphasis on local tech communities in the NA region (specifically US and Canada)
  • Excellent written and verbal communication skills. (We primarily communicate in English, but other languages are always a plus!)

Desired 

  • You’ve organized meetups or smaller events in the past
  • You’ve run developer engagement or champions programs
  • Ability to write basic code snippets in any language of your choosing
  • Experience speaking at conferences, user groups, or meetups

What is in it for you
  • Unlimited paid annual leave
  • Flexible working hours
  • Medical cover
  • Health Savings Account
  • Dental and Vision Cover
  • Income Protection
  • Maternity/Paternity Leave
  • Retirement Plan
  • Telehealth
  • Tuition Reimbursement
  • Legal plan
  • Career progression
  • Training  
  • Industry conferences

Potential Next Career Move: Senior Community Manager

 

#LI-ML1

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Inclusion and Fairness at Vonage

 

At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin, sexual orientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, or if you have a disability or special need that requires accommodation, please let us know by emailing [email protected].