Scale and accelerate your seasonal surge with smarter digital communications and AI (or… smarter customer conversations)

Watch to learn how to create a smarter digital communications solution with communication APIs and AI to scale and accelerate your surging customer interaction whatever the season.

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Holiday shopping definitely won’t be the same this year.

With the global health crisis and big-box retailers closing their doors for Black Friday, interacting with customers on their preferred channels matters more now than it did six months ago. Now only do retailers need to keep their customers engaged in their brand, but they also need to be ready to manage the influx of customer inquiries coming their way. 

 

Watch our webinar and learn: 

  • How to build and personalize eCommerce customer coversations 

  • To improve customer support with the combined power of having context and omnichannel right at your fingertips 

  • Tips & tricks to create experiences that help increase customer retention and loyalty

  • How to automate and escalate marketing and customer inquiries with AI and bots while delivering a great customer experience 

 

 

Speakers

tbd

Fahmid Kabir | E-commerce and Verification Product Marketing Lead, Vonage

Kabir is the Product Marketing lead at Vonage Communications APIs for all things E-Commerce and Verification. He knows more about the Enterprise and Security space than he'd like to. Kabir has worked on customer-centric, data-driven research and API in different markets in North America, Europe and South Asia for the past 13+years. He has an MBA from the Kellogg School of Management at Northwestern University.

Kevin Fredrick | Managing Partner, OneReach.ai

Kevin is a Managing Partner at OneReach.ai where he works with organizations to accelerate the adoption of AI, conversational intelligence, and hyper-automation. His passion for technology and the study of human interactions has led him to a career in customer experience management. With over fifteen years of experience working with user-centered technology companies, Kevin is skilled in go to market strategy and execution, user experience research, workshop facilitation and crafting highly specialized solutions that align to key objectives and measurablereturn on investment. Kevin’s work spans multiple industries and his client portfolio includes many Fortune 500 companies. He has a Masters in Business Administration from the University of Denver Daniels College of Business.