Rapidly Scaling Beyond Typical Retail Chatbots, Interactive Voice, and RPA

Agility in engaging customers matters more now than it did six months ago. Join us to discuss the importance of speed and agility in orchestrating an omnichannel journey for shoppers, and how hyper-automation and timely communications APIs can turn every customer interaction into an opportunity.

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Join Us Live

October 15th at 1pm EST / 10am PST

Joing us live on October 15th and learn about: 

  • How to better communicate expected (and unexpected) delivery updates

  • Hyper-automation and why it matters this holiday season - and beyond!

  • Embracing customer interactions to further sales and loyalty through conversational applications and APIs

  • Scaling marketing and customer support with ease

  • Equipping for optionality: Being channel-agnostic, leveraging Natural Language Understanding (NLU) and knowing when/when not to use AI.

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Speakers
tbd

Fahmid Kabir | E-commerce and Verification Product Marketing Lead, Vonage

Kabir is the Product Marketing lead at Vonage Communications APIs for all things E-Commerce and Verification. He knows more about the Enterprise and Security space than he'd like to. Kabir has worked on customer-centric, data-driven research and API in different markets in North America, Europe and South Asia for the past 13+years. He has an MBA from the Kellogg School of Management at Northwestern University.

Kevin Fredrick | Managing Partner, OneReach.ai

Kevin is a Managing Partner at OneReach.ai where he works with organizations to accelerate the adoption of AI, conversational intelligence, and hyper-automation. His passion for technology and the study of human interactions has led him to a career in customer experience management. With over fifteen years of experience working with user-centered technology companies, Kevin is skilled in go to market strategy and execution, user experience research, workshop facilitation and crafting highly specialized solutions that align to key objectives and measurablereturn on investment. Kevin’s work spans multiple industries and his client portfolio includes many Fortune 500 companies. He has a Masters in Business Administration from the University of Denver Daniels College of Business.