Integration Partner

Multiconnect & Vonage: Enabling Omni-channel Customer Communications

Who we are

Multiconnect is a market-leading professional services telco company in DACH. Headquartered in Munich and together with our sister company in Austria, our company uses the synergies of being a mobile carrier, operating an on landline network and working as a software developer to drive innovation in the context of contact management, call tracking and connectivity services (IoT, M2M). To sum it up: We combine telecommunications and own software development and: We are a TelTech.

How we work with Vonage

Customers benefit from Vonage’s and Multiconnect’s complementary solutions and product portfolios. Whilst Vonage is active globally and has a variety of different applications to help organizations scaling and optimizing their communications, Multiconnect regards themselves as Vonage’s plug-in and add-on, especially with regional (DACH) specifics and base technologies like call tracking.

Use Cases

Regardless of customer size, together Multiconnect and Vonage can serve nearly every client in DACH with an unrivaled mixture of Vonage’s global CaaS know-how and Multiconnect’s love for regional solution findings. Most common use cases including Delivery Notification, Call Tracking and more, across various industries:

  • Omi-channel contact management including Voice, SMS, Chat and Fax for a food delivery platform
  • Wide-range of different Call Tracking solutions thanks to Vonage’s numbers coverage and Multiconnect’s tech gateway to analytics software for a car manufacturer
  • Intelligent interconnection of SMS and CS (booking confirmation, delay communications, etc.) for an airline

Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Logistics
  • Financial Services/Insurance
Areas of Focus
  • Customer Engagement
  • Call Center
  • Marketing
  • Business Productivity

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