Integrated experienceVonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform.
Salesforce integrationLeverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routingMake automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer.
Agent-centered UXProvide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
Deliver stellar customer service
Vonage tightly integrates contact centers and unified communicationsWhen the contact center and the rest of the organization are all on the same communications platform, agents can collaborate with experts across your entire organization to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
Vonage Contact Center, designed for SalesforceOur contact center software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customize dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
Small and Medium Business
Introducing our Express and Elevate Contact CentersUse a different CRM? We've got other options, too: like a call center solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
- Reduce IT complexity to deploy advanced voice capabilities
- Match callers with the best available agent with Automatic Call Distribution and skills-based routing
- Track customer activity and sync data into reporting dashboards
- Manage call flow with Interactive Voice Response and queued callback
- Configure agent status to minimize wait time and disruption
- Manage CX from anywhere
Unlock the Keys to Remote Work
Learn how to use cloud-based communications to stay connected with your customers and employees - no matter where, or how, they choose to work.
AwardsOrganizations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
- 2019 CRM Excellence Award
- 2019 ContactCenterWorld Award
- 2019 Cloud Computing Magazine Product of the Year
- 2019 Internet Telephony Product of the Year
- 2019 Customer Magazine Product of the Year
ServiceNow integration with Vonage Contact CenterEmpower your agents to deliver superior sales or service experiences with Vonage Contact Center for ServiceNow.
- Enable your cloud-based contact center to focus on what matters most—your customers
- Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features
- Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app
- Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs
Microsoft Dynamics 365 integration with Vonage Contact CenterSales, service, or field services, Vonage Contact Center for Microsoft Dynamics 365 will allow all of your teams to elevate the experience they offer your customers.
- A single interface, as easy to use as it is powerful.
- Simplify your processes so your cloud-based contact center can focus on what matters most—your customers.
- Review logs, recordings, voice interactions, and more without ever leaving the Microsoft Dynamics 365 app.
- Vonage Contact Center for Microsoft Dynamics 365 has a short list of easy-to-meet operating needs
Vonage Contact Center overview
A new category of cloud contact center software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.
Article StrategyA Complete Transformation of CX Strategy in Customer Services