Make Salesforce the Core of Customer Engagement
Coupling Salesforce with outdated technology creates barriers to building better experiences and business growth.
Natively embedded in Salesforce, Vonage Premier for Salesforce Voice empowers agents to focus on personalized customer engagement and greater productivity supported by agentic AI.
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Unified View
Every tool, every workflow, and every insight instantly accessible in Salesforce
Boost Productivity
Free agents from the overload that causes frustration by automating repetitive tasks
Elevate Engagement
Deliver faster resolution and personalized customer service at scale
Automate Self-Service
Support customers reliably across any channel, 24/7
Old Tech vs. Today’s Demands
Did you know? 77% of agents report more complex workloads and over 50%+ experience burnout. Outdated technology holds them back.*
With Salesforce, you created a single source of truth for customer data and streamlined engagement across Sales, Service, and Marketing teams. Integrating voice capabilities with a separate Open CTI-based contact center brought this data into your contact center workflows without disrupting existing infrastructure.
But the story has changed. Using Open CTI with Salesforce once bridged critical gaps, but this system wasn't designed to meet the demands of today’s always-on customer service environment. Now, it’s a formula for disconnect.
*Source: Salesforce, State of Service Report
Ditch the Disconnect
Sticking with disconnected systems keeps your business stuck in siloes, where agents toggle between systems frustrating agents and customers alike.
Vonage Premier for Salesforce Voice unifies your tools natively within Salesforce and brings AI-driven insights to elevate every conversation. This consolidation enables Agentforce to augment contact center operations and automate customer service.
With data, agents, and automation working together, businesses can deliver faster call resolutions and personalized engagement at scale.
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
Read reviews*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Connect with a Vonage specialist
It’s time to transform your business. Contact us to learn about contact centers with agentic AI.
