Salesforce and Vonage
Salesforce® CTI Integration
We’ve placed Salesforce CTI integration at the very heart of our cloud-based call center software. This lets your team create exceptional customer experiences that help serve better and sell more.
- Unrivaled access to your rich customer data
- Make connections more personal
- Be more efficient across every channel
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Delight customers across every channel
More than just a cloud telephony platform, Vonage Contact Center, designed for Salesforce has full omni-channel support, with access to complete engagement histories, no matter where.
- Your team can access every detail to help personalize conversations
- Dynamic routing sends customers to the best available agent
- Prioritized call lists free your sales teams to focus on what they do best - selling
Unleash your team's full potential
Deep Salesforce CTI integration and a simple interface release your team from tech concerns.
- Get the right tools, when and where you need them
- Make every conversation personal
- Act intuitively and let conversations flow
Seamless Salesforce integration
The best way to help your team is to provide them a clear path to the right targets.
- Present agents with the information they need
- Manage and optimize your performance and ROI with automated activity logging
- Scale your business with ease