Improve Service

Service KPIs: 18 things to consider

KPIs have many different names and can be either a framework for customer service success or a ball and chain which removes an agent and manager’s flexibility and creativity. The most important aspect of a KPI is that it should improve the service you deliver. So are you using the right ones and looking for the right data?

What KPIs you should be measuring
How to use the data you have more effectively in driving improvements
18 considerations to help shape your KPI measurements

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