Beyond Bots: How AI Is Driving Agent Productivity and Service Quality

Unlimited on-demand access

The pandemic has driven unprecedented contact center traffic levels, and has fundamentally changed business to the point that volumes will likely never return to pre-COVID levels. To handle the greater burden without adding more agents, your contact center will have to get smarter about driving customer self-service and agent productivity—and that means AI. 

In this webinar, the contact center industry’s leading analyst will discuss the AI-driven features and functions that generate the greatest productivity gains. She’ll be joined by a representative from a CCaS provider that’s leading the way in deploying AI capabilities for the contact center.

In this webinar you’ll learn

  • What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service

  • How AI-based tools can assist agents in resolving calls more efficiently

  • How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective

A good watch for

  • CTOs, COOs and CIOs

  • Contact Center Leaders

  • IT Leads

  • Product Leads

Watch the On-Demand Replay

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