Beyond Bots: How AI Is Driving Agent Productivity and Service Quality
Unlimited on-demand access
The pandemic has driven unprecedented contact center traffic levels, and has fundamentally changed business to the point that volumes will likely never return to pre-COVID levels. To handle the greater burden without adding more agents, your contact center will have to get smarter about driving customer self-service and agent productivity—and that means AI.
In this webinar, the contact center industry’s leading analyst will discuss the AI-driven features and functions that generate the greatest productivity gains. She’ll be joined by a representative from a CCaS provider that’s leading the way in deploying AI capabilities for the contact center.
In this webinar you’ll learn
What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service
How AI-based tools can assist agents in resolving calls more efficiently
How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective
A good watch for
CTOs, COOs and CIOs
Contact Center Leaders
We hope you enjoy this on-demand webinar. Be sure to expand the video for optimal viewing.