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Open for Business: How Contact Centers Can Win in a Post-COVID World
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Watch expert analyst Donna Fluss, president, DMG Consulting, and Vonage VP of Product Marketing Brian Gilman, discuss reopening considerations, future-proofing, and the ultimate roadmap to success.
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Donna Fluss
President of DMG Consulting LLC, Donna is highly regarded as an expert on contact center, analytics and the back office. With 30 years of experience helping organizations build contact centers and back office operating environments, and assisting vendors to deliver competitive solutions, Donna is a renowned speaker and author.
Brian Gilman
VP of Product Marketing at Vonage, Brian has spent more than a decade building solutions-based marketing functions, Brian has a proven record of success in developing and implementing strategic B2B marketing plans and engaging in high-touch sales activities within the communications and collaboration markets.
Tom Furr
Vonage's very own head of brand, Tom is British and therefore sounds smart. For this event, he will merely be moderating (you're welcome.) Tom led the rebranding effort of Vonage and recently kicked off our first brand campaign in five years. Passionate about creative, bold and effective advertising, expect to see a return to Vonage's cheeky and irreverent past in 2020 and beyond.
How Contact Centers Can Win in a Post-COVID World
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