Elevate the experience by addressing customer needs on their schedule and preferred platform.
Reduce operational complexity by managing routing rules within your Salesforce environment.
Resource the data you need through customized dashboards, wallboards, and reports.
Boost efficiency with teams skilled in both voice and digital.
Automatic Call Distributor
Connect calls to the best available agent through skills-based routing, case-owner routing, etc.
- Shorten wait times for better customer experiences
- Route to the customer’s preferred channel
- Conduct real-time training and monitoring
Dynamic Call Routing
Leverage Salesforce data to make smart, dynamic routing decisions—and personalize the CX.
- Direct customers according to priority, agent history, and more
- Train staff on specific queries to reduce the resolution effort
- Allow customers to self-direct their calls