Five stars#1 in the AppExchange with 730+ reviews
1.5 billion interactions poweredon the Salesforce sales and service clouds
Premier partneron the Salesforce AppExchange
Vonage Contact Center for Sales Cloud
Learn about Vonage Contact Center for Sales Cloud - Dialer, speech analytics solution Conversation Analyzer and Gamification.
Sales Cloud Features
Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer, including the product they bought, where they are in their contract, or if they have an open support case.
Make it easy for reps to call customers using click-to-dial from within Salesforce, while integrating the telephony with your existing PBX or using WebRTC.
Increase call pickup rates by displaying a local number.
Use automatic or preview dialer mode from Salesforce lists, campaigns, or any Salesforce data while keeping the salesperson within Salesforce receiving screen pops showing the next priority item.
Monitor any conversation, whisper discreetly during it, and easily access automatically logged call recordings.
Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.
Conversation Analyzer transcribes, tags, and analyzes all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases, and custom objects.
Use our PCI compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions, and keep sensitive credit card information away from the contact center.
Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments, and comparisons.