Customer Solution Architect

Job ID:
 Holmdel, NJ +2 more New York, NY
San Francisco, CA
Date Posted:
 Jul 30, 2020

Vonage Sales Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this job Matters

The Customer Solutions Architect is responsible for providing pre-sales design and application support for all Vonage Business products and services through ongoing interaction with the sales team and operations. This person will actively participate from a technical sales perspective and will help the sales team achieve and exceed targeted revenue goals.


What you will do

  • Generate accurate and timely design configurations for customer sales quotations
  • Attend sales calls and assist with sales efforts
  • Conduct technical interviews with customers to clearly define needs
  • Provide technical expertise to ensure that customer needs are met
  • Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales team
  • Review quotes, RFPs, plans and other customer documents to develop and prepare an effective response or proposal
  • Conduct product demonstrations both in-person and using webinar tools
  • Provide sales tools and training for the sales teams on conducting effective presentations and demonstrations on Vonage Business products to prospects and potential customers
  • Provide technical assistance to other departments, including Product Management, Marketing, and Sales Training teams
  • Deliver product and technical presentations both onsite and remote
  • Deliver comprehensive and customized product demonstrations focused on functional
    capabilities in business terms easily understood by the customer

What you will bring

  • Demonstrated ability to develop, build and maintain strong relationships with sales team,
    partners, vendors, and customers
  • Confidence to be a compelling and passionate public speaker with communication skills of the highest caliber
  • Strong understanding of the sales process, strategies, and solutions selling
  • Ability to analyze complex problems or situations and develop effective solutions
  • Exceptional work ethic, time management, and organizational skills
  • Ability to create convincing proposals and documentation
  • Ability to complete job responsibilities with minimal supervision
  • Aptitude to apply solutions, technology and products to a business opportunity
  • Willingness to travel throughout the sales region

What is required of you

  • 5+ years relevant industry experience and 2+ years as Sales Engineer
  • Experience in video conferencing is a major plus
  • Knowledge of the healthcare vertical is a plus
  • Bachelor’s degree from four-year college or university
  • Data Networking, SIP, and UCaaS industry certifications
  • Strong experience with networking protocols, standards and hardware
  • Technical knowledge of UCaaS/PBX and advanced contact center products

What is in it for you

In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

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