Deal Desk Analyst

Job ID:
 Business Operations
Date Posted:
 May 20, 2020


Why this role matters

We are currently looking for a Deal Desk Analyst (based in Singapore) who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. You will also be responsible for bringing together Sales, Marketing, Operational managers, Product managers, Finance and Legal team members to develop and execute Vonage’s pricing strategy, and facilitate the on-boarding process of customers.

Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.


What you will do

  • Work with Sales Representatives to define pricing proposal (data gathering, margin calculation)
  • Liaise with relevant stakeholders (Finance, Carrier, Product) to assess the feasibility of customers’ commercial requests
  • Assist Sales Reps in the implementation of the commercial offer of their deals, including:
    • Ensuring the appropriate approval process has been followed before making any pricing change effective
    • Uploading all our prices into our internal tool (create new, update existing)
    • Maintaining, adjusting and correcting pricing in the system as required
    • Liaising with Legal when a contract needs to be issued
  • Provide support to analyse existing customer results and assess the impact of any price changes
  • Explain pricing structure and processes to other teams when queried
  • Support the Deal Desk Manager in transversal projects

What you will bring

  • Strong interpersonal skills
  • Methodical and meticulous approach with excellent attention to detail
  • Process-oriented
  • Delivery focus
  • Can-do attitude
  • Comfortable in a fast paced, global & multicultural environment

What is required for application

  • Bachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred
  • 2+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
  • Proficiency in Excel - Business Intelligence nice to have

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including:

  • Discretionary unlimited paid holiday
  • Private Medical
  • Dental & Eye Cover
  • Wellness Program
  • Flexible working hours
  • Free snacks and food
  • Work laptop


Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position.

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