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Vonage Contact Center Customer Reviews

See what our customers think about us with reviews of Vonage's Contact Center (CCaaS) services. These real-life testimonials give you first-hand accounts of Vonage products and services from the people who rely on them every day. Find out what all the chatter is about.

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Our contact center plans for Salesforce

Express

The perfect choice for companies getting started with a contact center
  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing

Essentials

A great option for companies focusing on improving agent performance
  • Flexible Outbound CLID
  • Supervisor Monitoring

Select

Our most popular plan provides even more customizations to improve agent and customer experiences
  • Dynamic Routing
  • Dialers*
  • Statistics API
  • Post-Call Surveys

Premium

The clear choice for companies who want all the bells and whistles across every channel
  • SLA-based Routing
  • Omni-Channel

Unified Communications add-on

Enterprise telephony, meetings, video chat and 99.999% reliability¹: Vonage Business Communications (VBC) is a single platform for all your communications needs.
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The 99.999% claim is based on Vonage's average up-time and/or availability.

Deskphone with Vonage logo

Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers