This page contains policies and terms applicable to Vonage’s services. Please refer to a specific service page for further information. If you are a Business customer, please refer to your sales order for reference to the terms applicable to your service.


Terms of Service
Reasonable Use Policy

Small Business

Terms of Service
E911 Acknowledgement

Mid-Market & Enterprise

Terms of Service*
E911 Acknowledgement
Acceptable Use Policy
Cloud Services Terms and Conditions
Third Party Terms and Conditions

*These publicly available terms and conditions may be subject to additional terms and conditions depending upon the products and services ordered.


Privacy Policy
Copyright Policy

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¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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