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Support FAQs

Get answers to commonly asked account questions.

  • Where can I see a copy of my bill, including taxes and fees?
    • You can view your current bill and previous bills in your Online Account. Your current bill displays the estimated charges to date, including taxes and fees. A previous bill itemizes all your charges for a previous bill cycle.
  • How do I get technical support?
    • Information and step-by-step wizards to help install your Vonage Box™ and resolve common technical issues with your service are available in our Technical Support center. If you need further assistance, we have a support team available 24/7.
  • Where can I make a payment?
    • To make things easy for you, we automatically bill the payment method you have on file each month. If you have a past due balance, you can pay it using your Online Account or by calling our automated payment hotline at 1-800-528-7690.
  • Why is the amount on my bill different than the plan price?
    • There are a few possibilities. Your monthly statement includes the plan price, plus taxes and fees. If you signed up under a promotional rate, the promotion may have expired. And if you made any international or domestic calls not included in your plan, added a voice or fax line, or made other changes during your billing period, your bill could vary.

Connect and save, even outside the U.S.

Live overseas? Simply connect Vonage to the high-speed internet connection where you live and get home phone service just like in the U.S.


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¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

‡You must be a current subscriber to Vonage in good standing. Limit $550 in e-gift cards per person per calendar year. A "Valid Referral" (1) has never previously been a Vonage subscriber, (2) will follow the link provided in your Invitation (as defined in the Terms) to become a new subscriber to Vonage within 30 days of receipt of the Invitation, (3) must remain a subscriber to Vonage in good standing for at least 61 consecutive days, (4) signs up on or before 6/30/17 and (5) meets the other criteria set forth in the Terms. Reward provided via email as a Tango Card within 30 days of verification of a Valid Referral See Vonage Refer-a-Friend Program Terms and Conditions at for complete details, including eligibility restrictions. The person sending the referral is participating in a referral program.

‡The merchants represented are not sponsors of the rewards or otherwise affiliated with Vonage. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.

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