Exclusive Look into Cloud Contact Center Built for Salesforce

NewVoiceMedia is #1 with Salesforce. It’s a fact reflected in our 5-star rating and reviews from over 400 Salesforce CTI users like you on Salesforce AppExchange. That is four times more than the next contact center vendor.


Why is NVM #1 with Salesforce?

We’ve placed Salesforce CTI integration at the very heart of our cloud-based contact center software. We provide unparalleled Salesforce integration where omni-channel interactions are blended with customer data to deliver a superior, emotive, and conversational customer experience. Agents, admins & managers never need to sync between applications or swivel between apps.

NVM’s integrated speech analytics solution, Conversation Analyzer, works with Einstein Analytics to automatically review calls. Deliver powerful insights whilst also improving quality, compliance, agent coaching & ramping.

Want to learn more? 

Join us on Thursday, January 24th for an online 30-minute live demo. We’ll look under the hood to see how you can take your conversations with your customers to the next level. We will have two sessions for those of you on the West and East Coasts in North America.

We will show you how to:

·       Optimally route any incoming contact, from any voice or Salesforce digital channel, based on any Salesforce objects you specify

·       Help agents excel with essential screen pops, packed with complete and relevant info, using our agent console embedded directly within Salesforce

·       Track essential trends and metrics with customizable reports, omni-channel dashboards and wallboards

·       Drive insights with automated Einstein Analytics dashboards and analysis of 100% of all customer conversations.

The combined power of NewVoiceMedia and Salesforce is enabling organizations to deliver exceptional service. Join us on January 24th and see the Salesforce-centric contact center in action. See you online!

Written by Vonage Staff

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