Your best customer has a problem, and there's only one employee who can provide the solution. You call his desk phone and get his voicemail. You check again, but your email from before lunch is still sitting there unanswered. And, of course, you hear a prerecorded message when you dial his mobile phone. Meanwhile, your client is still waiting. In times like these, when you're trying to get answers from someone who isn't in the office, it's a good idea to look into cloud solutions for business phone systems.
Using a Cloud-Hosted Phone System
In this scenario, the fault doesn't necessarily lie with your employee — it comes from your team members not having the tools they need to do their jobs. Without the easy accessibility of a cloud-hosted phone system, you may not be providing the service your clients expect from you. In today's age, customers expect immediate help on whatever channels they're using. When you prioritize moving to the cloud, you will have a consistent, cohesive means of communication wherever your employees are located.
Your employees will be able to step away from their desks and manage call routing, either for the day or for just a few hours. This significantly cuts down on missed calls, which will increase productivity and improve customer service. And they'll have options for setting their preferences, either on a user portal or through a mobile app.
Features of Cloud Solutions for Business
Your team may never miss a call again with the features provided by cloud-hosted phone systems. When heading out of the office to work at home while waiting for the cable company, you can forward calls from your desk phone to your mobile phone. This way, you can give the customers who will be calling the service they deserve. Calling via your business mobile app, your customers will not see your personal information, but rather a business profile that makes a very professional impression and provides a seamless experience across devices.
If you aren't sure of the exact number where you can be reached, you can use a "follow me" feature, which calls the first number in sequence and then moves to the next number you designate as the second. Or, you can set up the phone system to ring all your forwarding numbers at the same time. If you're going to be in an important meeting or need some quiet time to get a client proposal written, you can set your phone to "do not disturb," and it will send all your calls straight to voicemail.
With the functionality and features available through cloud solutions for business, customers can feel confident they'll reach someone at your business when they call. It's an expectation of service they come to count on. And as most savvy businesses know, when service is lacking, customers may simply find another company to deal with.
Contact a Vonage Business consultant to learn more about cloud solutions that meet your unique requirements.