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How In-App Voice AI Expands Your Customer Service Potential

This article was published on January 3, 2023

How can brands take advantage of the speed and efficiency of both phone calls and live chat to improve customer experience and reduce costs? The answer is in-app voice AI.

Illustration of a brain, representing AI, and a cell phone, representing the voice channel.

With the combined power of Curious Thing’s voice AI and Vonage Voice API, in-app voice AI is now available for mobile and web apps.

Adding voice AI to your app isn’t just about creating a “new phone channel” — this is a progressive and far more flexible way to have conversations with your customers. Since 2018, Curious Thing has enabled organizations to engage with prospects, customers, and constituents using a new form of conversational AI. The platform is designed to inform and resolve, as well as to reveal deep insights and allow customers to use their voice in a completely open and natural way.

In partnership with Curious Thing, Vonage is making it easier for enterprises and software teams to add enhanced communication and collaboration functionality to their applications. By integrating our capability into apps built on Curious Thing, you can benefit from the richest set of in-app voice AI features.

If you’d like to know more about the potential of in-app voice AI, you can book a Curious Thing demo today. And check out the Vonage Voice API to learn more about what it can do for your business.

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