What to Expect at Customer Contact Expo 2015 - and Why Every SME Should Go

From 30th September to 1st October, Olympia London will host Europe’s number one exhibition and conference for customer service: Customer Contact Expo (CCE).

The event attracts 5,000+ decision-makers from a huge range of sectors, all with the same questions in mind – how can I improve customer experience? And how can I make my customer contact team more efficient and motivated?

With a wide range of talks on staff motivation and retention, alongside presentations on customer experience and satisfaction, you can learn about the management skills and new technologies needed to have an effective team in 2015.

Why should SMBs visit?

With unrivalled networking opportunities and a programme of free educational content, Customer Contact Expo is a hugely valuable event for SMBs. Here are five reasons to visit:

  1. 80+ hours of free educational content

With a huge range of customer service experts speaking at the event, you can learn about outsourcing and procurement, social media, multichannel service, managing stress and building staff morale – plus more.

You will also gain free access to eCommerce Expo next door, which is the UK's number one event dedicated to all aspects of selling online.

  1. Join some of the biggest companies and public sector organisations

Customer Contact Expo attracts the likes of Google, Tesco and Sky, so attending this event is your chance to get the same insights – potentially allowing you to stay competitive, whatever your size.

  1. Unrivalled networking opportunities

With a ‘networking bar’ set up, and the entire contact centre and customer service industry in one place, CCE is the ideal place for networking – allowing you to broaden your knowledge and make new connections.

  1. Bite-sized product tasters

Alongside a programme of talks, interviews and debates, there are bite-sized product tasters, where you can quickly get a feel for a product or solution and see whether it could work for you.

  1. Customer service is key to growing your business – so this is the essential conference

Lastly, if you’re trying to decide which industry events would be most useful to your business, it’s important to remember that customer service is key to growing an SMB. At CCE, you can learn how to make sure you keep existing customers, allowing your business to grow.

What’s on in 2015?

This year’s conference includes a huge range of speakers and topics, such as ‘Stop Delighting Your Customers’ by Mathew Dixon (author of The Effortless Experience), ‘Building & Leading a Customer-Centric Business’ by Chris Brindley, (managing director, Metro Bank) and ‘The True Cost of Unengaged Employees’ by David MacLeod OBE, (Chair, Government Employee Engagement Taskforce) – plus many more.

What have previous visitors said?

CCE has a great reputation and here are just a few of the comments from visitors in previous years:

“Good networking opportunities. Great for research as well which was my main objective. Looks like there is great networking opportunities with market leaders”. NSURE Ltd

"Enjoyed the day and provided me with an opportunity to show my new team managers the expo which helps broaden their industry knowledge and network of contacts. The talks were very useful and gave us some 'food for thought". Mandy Holford, Operations Manager, Co-operative Energy

"I was on a really tight schedule, but with the hosted buyers programme, I was able to meet the companies that I needed to, compare products, discuss my requirements whilst at the same time having time to enjoy a coffee, catch up with peers and also get a little bit of education - all in five hours!" Penny Downs, Customer Service Manager, Arsenal Football Club

This year, NewVoiceMedia is exhibiting at the event, where you can find out more about our customer service solutions for SMBs and larger businesses – find out more here and register today.

Are you going to CCE this year? Let us know what you’re most looking forward to.

Image by Pixabay 

Nicola Brookes
Nicola Brookes

Nicola is RVP Corporate Communications at NewVoiceMedia. She will mostly blog about customer service, industry news, events and company updates. Follow Nicola on Twitter at http://twitter.com/nbrookespr

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