Vonage Solutions and Features
Vonage Contact Center and Salesforce Integration
ChallengeGlassdoor was not getting the level of visibility and call data they needed, from their previous provider; good integration with their CRM and more reliable data was top priority
SolutionVonage Contact Center with Salesforce Integration
ResultsWith Vonage Contact Center, Glassdoor can now predict and manage their call volume, access and analyze critical data, and empower their call agents with the best information and tools
"One of the main reasons I chose Vonage is that the agent 'call-GUI' is embedded right into Salesforce. That is ease-of-use for my agents. It makes them more effective."
Carmen Woo, Solution Architect, Glassdoor