A single solution for all of your contact center needs - Vonage Contact Center, designed for Salesforce (formerly known as NewVoiceMedia) helps your sales and service teams deliver an exceptional inbound and outbound experience to every customer, every time. During this webinar, we'll take a look under the hood of our contact center solution, as well as its seamless integration with Salesforce.
In this webinar, you’ll learn how your contact center can:
Optimally route any incoming contact, from any voice or digital channel, based on Salesforce objects you specify
Help agents excel with essential screen pops, packed with complete and relevant info, directly within Salesforce
Track essential trends and metrics with customizable reports, omnichannel dashboards and wallboards
Drive insights with automated, Einstein dashboards and analysis of 100% of all customer conversations