Webinar

Vonage and AWS Contact Center Intelligence (CCI)

Ready to increase customer satisfaction and agent productivity through AI and ML? Then join leaders from Vonage, IDG, and AWS as they discuss contact center enhancements. Key topics include:

  • Modernizing customer engagement
  • Optimizing the customer service experience through CCI
  • Using Vonage APIs to complement the contact center environment
  • Integrating Vonage + AWS CCI

Presented by:

  • Oscar Rodriguez | Global Director, Solutions Engineering | Vonage
  • Ritu Jyoti | Group Vice President, AI and Automation | IDC
  • Arte Merritt | Conversational AI Partnership Lead | AWS

 

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