Webinar

Vonage and AWS Contact Center Intelligence (CCI)

Ready to increase customer satisfaction and agent productivity through AI and ML? Then join leaders from Vonage, IDG, and AWS as they discuss contact center enhancements. Key topics include:

Modernizing customer engagement
Optimizing the customer service experience through CCI
Using Vonage APIs to complement the contact center environment
Integrating Vonage + AWS CCI

Presented by:

Oscar Rodriguez | Global Director, Solutions Engineering | Vonage
Ritu Jyoti | Group Vice President, AI and Automation | IDC
Arte Merritt | Conversational AI Partnership Lead | AWS

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