Modernize your business communications with Vonage’s virtual PBX solutions. Virtual PBX software allows you to manage all your incoming calls over an internet connection. What’s more, the right platform will also come with a whole array of features to help you deliver the top-quality service your customers expect.
Reach out to a Vonage expert today to learn how a virtual PBX phone system can transform how you do business.
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What Is Virtual PBX?
So, what is a virtual PBX system, exactly? Well, virtual PBX systems — also known as cloud PBX — use Voice over Internet Protocol (VoIP) technology to connect calls over the internet.
Unlike old-style private branch exchanges (that’s where “PBX” comes from), virtual private branch exchange systems don’t rely on complex infrastructure installed on-site. Instead, they’re cloud-based. This often makes them a better option for modern businesses.
All the Features of a Virtual PBX System and a Whole Lot More
If you want to future-proof your communications system, why not go one better?
Since Vonage Business Communications (VBC) is a unified communications platform, it gives you all the benefits of standard virtual PBX services, plus a whole host of valuable features.
Multi-Line Business Phone System
Use up to three different phones on a single VBC extension. That means you can use the same phone number on a deskphone, smartphone, or softphone on your laptop. With multiple devices on one extension, you never miss a call — no matter where you are.
Business SMS and MMS
Send and receive text and multimedia messages through your business number on any device, including your personal phone. Maintain a consistent business identity via your VBC number as you reach out to customers and colleagues.
Make sure every call goes to the right place with the Vonage Virtual Receptionist. Also known as an auto attendant, this fully customizable feature lets you manage your phone menu and outgoing messages via the cloud, and uses smart routing so your customers get through to the right person every time.
Need to switch devices mid-call? That’s no problem with Call Flip. You can transfer a call from mobile to deskphone or vice versa instantly as needed. In fact, it’s so seamless that the person you’re talking to won’t even notice. This is particularly useful if you’re often on the move but don’t want to cut conversations short.
Local Business Phone Numbers
Add credibility to your outreach by adding local business phone numbers to your Vonage account. Establishing a local presence better supports your geo-specific marketing campaigns. Choose any area code you want and access reports through the Admin Portal to monitor each number’s performance.
On-Demand Call Recording
Need to listen to that crucial client conversation one more time? The VBC on-demand call recording add-on lets you do just that. Recordings are password-protected and accessible via the VBC Desktop and Mobile App. You can even share them via email for convenience or override existing messages notifying callers that they’re being recorded.
Receive a transcript of your voicemail messages emailed directly to your inbox. With the Visual Voicemail add-on enabled, you can read your messages or listen to them as attached audio files via your Desktop or Mobile app.
Make and receive calls, send messages from your business number, and start or join video meetings — all through a single business mobile app. The VBC Mobile App is available for both iOS and Android devices and is a way to support remote or hybrid working.
Need a way to stay in touch with colleagues and customers from wherever you’re working? Call Forwarding can help. Send calls to a designated extension, a group of extensions, or use a staggered approach that forwards calls to up to five numbers.
The Benefits of Virtual PBX and Other Cloud-Based Communications Solutions
The question over the respective benefits of traditional versus hosted PBX systems is becoming arguably more one-sided by the day, as the advantages of modern virtual phone systems become ever more apparent.
Simply put, a virtual PBX service or other cloud-based solution offers a variety of benefits for organizations big and small. That’s especially true of UCaaS (Unified Communications as a Service) platforms like VBC.
Here are just a few of the benefits you could enjoy with a cloud-based communications platform:
Virtual PBX Functionality and Plenty More on One Unified Platform
Empower your employees to connect, collaborate, and deliver exceptional results with the Vonage Business Communications (VBC) platform. With VBC, you can leverage unified communications across your whole organization.
VBC puts you in the driver’s seat. It’s a fully customizable solution that’s flexible, scalable, and cost-effective.
Reach out to a Vonage expert to learn more about how VBC can work for your business.
Virtual PBX FAQs
On-premises PBX systems are the traditional landline telephony setups that rely on wiring and other phone infrastructure located within a business premises.
By contrast, virtual PBX systems are cloud-based, with infrastructure hosted on the service provider’s servers. To access a virtual PBX system, users simply connect a device to the internet, and all communications are routed online.
They’re connected, but they’re not quite the same thing. VoIP is the technology that enables you to make voice calls online rather than over the traditional copper-wire network.
PBX, meanwhile, is the name given to the telephone system a business uses to route and manage calls.
Virtual PBX makes use of VoIP for the management of business calls, rather than physical telephony infrastructure.
Virtual PBX typically provides greater flexibility and cost-effectiveness than legacy phone systems.
UCaaS takes this a step further by delivering an integrated communications platform that comes with a whole host of additional features. That makes it a terrific choice for any business looking for an all-round communications solution.