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  Vonage V-Portal Web User InterfaceFor most users, the V-Portal once installed will function properly without adjusting any settings. You can make phone calls and use it as a router with the default settings. For those times when you need to make adjustments, or for users with networking knowledge who want to customise the settings, or if you're a DSL user and need to set up PPPoE, the V-Portal has a Web-based Configuration and Status User Interface ("Web UI"). Introduction to the Web UITo access the Web UI of the V-Portal: From a PC connected directly to the Ethernet port of the V-Portal, open a Web browser, such as Microsoft's Internet Explorer, and type 192.168.15.1 or V-Configure.com in the Address bar. Press the Enter key on your keyboard. The Log In page will be displayed. NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please try entering 192.168.15.1 in the address bar of your browser. 
Figure 1 — V-Portal Web User Interface: Login Screen
Enter router in the User Name field. Enter the password in the Password field. The default password is router. So if you have not changed it, enter router. You are now logged in to the Web UI of the V-Portal. You will remain logged in to the Web UI until you do one of the following:
If there is a problem with your Internet connection, you will be redirected to the V-Portal log in page displaying an error message indicating there is a problem. You will be redirected to this page whenever you attempt to access any website and there is a problem with your Internet connection – it does not have to be V-Configure.com. 
Figure 2 — V-Portal Web User Interface: Internet Connection Intercept
The Web UI of the V-Portal is very simple to use. When you first log in to the Web UI you are at the Home page. The Home page has a lot of valuable information. 
Figure 3 — V-Portal Web User Interface: Home Page
The top right corner of the Home page has the status bar. 
Figure 4 — V-Portal Web User Interface: Status Bar
This status bar has the same icons that appear on the LCD display of your V-Portal. This status bar appears on every page of the Web UI. The status is automatically updated every 5 seconds. You can click on the Refresh button to update the status on demand. To get more detailed status information, click on the Status button. This will take you to the Status Page. For more information on these icons and their meanings, see the LCD Help. The bottom of the Home page has additional status information. 
Figure 5 — V-Portal Web User Interface: Additional Status Information
This provides information on the hardware and software versions of your device. If you encounter a problem with your device and need to call Vonage customer support, they may need to know this information. If you'd like more detailed information, click on the See full device status > link. This will take you to the Status Page. The pane on the right side of the Web UI is dedicated to context sensitive help. This means that the information displayed in this area will change depending upon the contents of the particular page. Although the information displayed in this area will change, the location will remain the same. So no matter what page you are on, the right side is dedicated to help. 
Figure 6 — V-Portal Web User Interface: Context Sensitive Help
The Navigation bar appears across the top of the Web UI just under the status bar. 
Figure 7 — V-Portal Web User Interface: Navigation Bar
Using this menu bar you can navigate to any section of the Web UI. The Navigation bar appears on every page of the Web UI. The V-Portal Web UI is divided into three sections For your reference, here's an overview of the menus and the functions available from each: 
Figure 8 — V-Portal Web User Interface: Menu Map
Basic SetupThe Basic Setup section of the Web UI allows you to enter the basic information necessary to get your Vonage V-Portal running. In many cases, your Vonage device requires no additional configuration to use and once installed, it will function properly right out of the box. However, there are times when a little "tweaking" of the default values may be necessary. For example, DSL users will need to enter their PPPoE user name and password. You do not need extensive networking knowledge to adjust the settings in this section. Even a novice user, with a little guidance from the Help portion of the Web UI, can adjust the settings in this section. The Basic Setup section of the Web UI has four sub-menus. 
The four sub-menu entries are Connect to the Internet This is the only section that you are required to set up based on your specific Internet Service Provider (ISP). Your ISP determines which type of connection to use. Once your Vonage device is installed and functioning properly, you should not need to change the "Connect to the Internet" setting. However, you may need to change settings in this section if one or more of the following situations occur:
There are three basic connection types, DHCP, Static IP Address, and PPPoE. DHCP DHCP is an acronym that stands for Dynamic Host Configuration Protocol. Using this protocol, your ISP assigns you an IP address that can and will change. In very simple terms you can think of your IP address like your street address. Every residence has a street address so the post office knows where to deliver your mail. Every device on the Internet needs an IP address so the data for a particular device can be delivered appropriately. You do not need to be concerned with what your IP address is or when it will change. All this is managed by your ISP. This eliminates the need to manually assign specific IP addresses. DHCP is most often used by cable Internet service providers. If your cable ISP did not give you a specific IP address to use when you signed up for service, then your ISP dynamically assigns you an IP address. In this case, choose DHCP. You should also choose DHCP for your connection type if you are re-installing your V-Portal behind an existing router (for both cable and DSL Internet connections) that uses DHCP on the Ethernet (LAN) port. (This includes a DSL modem with a built in router.) An example of this is illustrated below. 
HINT: If you are installing behind a router that you did not specifically configure to use different IP Addresses for every device connected to the router, then your router uses DHCP. A DHCP connection is the easiest Internet connection to setup. In most cases, your Vonage device requires no additional configuration to use DHCP. It will function properly right out of the box. If you had previously set your V-Portal to use a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it to use DHCP: Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Connect to the Internet sub-menu. Select DHCP from the Connect Using drop down list. The following screen will be displayed: 
** MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0 which indicates a value of 1492 will be used. Adjusting the MTU size is helpful in rare scenarios where some upstream device is unable to accept larger size packets and consequently it drops packets from the V-Portal. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to change it. Please check with your ISP for the MTU setting used on their network. Static IP Address A Static IP Address, as the name implies, is an IP address that does not change. Static IP addresses are also used by cable ISPs, but are not as common as DHCP connections. When you setup your Internet connection for the first time, your ISP may have given you a specific IP address to enter. If this is the case, then your ISP uses Static IP addresses. In this case, you should choose Static IP Address as your connection type unless of course you are installing behind an existing router. Remember, that if you are installing behind an exiting router, you should choose DHCP as your connection type. To setup an Internet connection using Static IP, in addition to the IP address assigned by your ISP, you will need the following information:
All of this information is provided by your ISP. This information is used by your ISP to establish your connection to the Internet. If you are uncertain what any of these values should be, please contact your ISP. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Connect to the Internet sub-menu. Select Static IP Address from the Connect Using drop down list. The following screen will be displayed: 
To setup your Static IP connection:
** MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0 which indicates a value of 1492 will be used. Adjusting the MTU size is helpful in rare scenarios where some upstream device is unable to accept larger size packets and consequently it drops packets from the V-Portal. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to change it. Please check with your ISP for the MTU setting used on their network. PPPoE PPPoE is an acronym for Point to Point Protocol over Ethernet. PPPoE is most often used by DSL service providers. If you have a DSL line and you are required to log in using a User name and Password to access the Internet and you are connecting your V-Portal directly to your DSL modem, then your ISP uses a PPPoE connection. Choose PPPoE as your connection type. You will need your User Name and Password to configure the PPPoE connection. If you are installing behind a router or your DSL modem has a built in router, then choose DHCP as your connection type. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Connect to the Internet sub-menu. Select PPPoE from the Connect Using drop down list. The following screen will be displayed: 
To setup an Internet connection using PPPoE:
V-Portal is set to 0 which indicates a value of 1492 will be used. Adjusting the MTU size is helpful in rare scenarios where some upstream device is unable to accept larger size packets and consequently it drops packets from the V-Portal. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to change it. Please check with your ISP for the MTU setting used on their network. If you are still uncertain, contact your ISP to determine which type of Internet connection you have. Local Network Setup In addition to providing up to 2 lines of Vonage digital phone service, your Vonage V-Portal also has integrated router functionality built in. This means it can be used to create a Local Area Network (LAN). A Local Area Network is a group of computers and related devices that share a common communications line. The connected devices are typically within a small geographic area such as an office building or a home. To put it another way, the V-Portal lets more than one device share your Internet connection. This means that you can be talking on the phone and your child can be surfing the Internet at the same time. Assuming you did not have a LAN setup before you installed the V-Portal; your Internet connection probably looked similar to the following: 
You can think of your telephone as a device that needs to share the Internet connection with your computer. If the V-Portal did not have router capability, you would not be able to connect your computer to the Internet. Now, using the V-Portal your computer and your telephone can share your Internet connection. This means that you can be talking on the phone and surfing the Internet at the same time. 
(In the diagram above, we show a computer connected to your V-Portal. You could have connected a different device such as a video game console, router or DVR instead.) If you'd like to connect an additional device, such as a PC, video game console, router or DVR, to your V-Portal, you can simply plug the device into the yellow Ethernet port on the back of your V-Portal. (This is assuming that the device you are plugging in to the V-Portal Ethernet port has DHCP enabled. If not, follow the manufacturer's instructions to enable DHCP.) In most cases, your Vonage device requires no additional configuration to use it as a router. Once installed, it will function properly right out of the box because your V-Portal is pre-configured to function as a DHCP server. A DHCP server assigns IP addresses to devices on a network. Remember, an IP address is like a street address. Every device on a network needs a specific location. NOTE: We do not recommend you change any of the default network settings unless you have networking knowledge. If you had previously configured your V-Portal to not work as a DHCP Server, for example if you had setup a Static IP network, and would like to now use DHCP you will need to re-configure it. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Local Network Setup sub-menu. The following screen will be displayed: 
To configure your V-Portal to work as a DHCP server:
If you would like to configure your LAN to use Static IP addresses, you may turn the DHCP server off. You will need to manually configure Static IP addresses onto all the devices you connect to the LAN of the V-Portal. It is recommended that only people with extensive networking knowledge consider this option. To turn the DHCP server functionality off:
NOTE: If you turn off the DHCP Server you will not be able to log in to the V-Portal Web UI until you manually configure an IP address on the PC plugged into the V-Portal. Password When you log in to the V-Portal Web UI, you are required to enter a user name and password. This is for security purposes. It gives you control over who can log in to the Web UI and make changes. Your V-Portal comes pre-configured with a user name and a default password. 
The user name is always router and the default password is router. Changing your Password If you'd like to change the password from the default to something you can more easily remember, it's easy. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Password sub-menu. The following screen will be displayed: 
To change your password:
Your password has been changed. Use this new password the next time you log in to the Web UI. Caution: If you change the password from the default settings, be sure to remember it. If you forget the password you define, the only way to gain access to these web pages will be to perform a hard reset on the device. Performing a hard reset on the device will reset ALL user defined router values. You will need to define these values again or restore them from a previously saved backup configuration. Forgotten or Lost Router Password If you change the password from the default, and then forget it, you must perform a hard reset of the device to log in again. When the V-Portal resets, it goes back to the state when it was new – all information that you entered is lost. Examples of settings that are lost are ISP user name, ISP password, and IP addresses, parental controls, and network options. Some of these items are that are lost are critical things you need to get online. It all needs to be re-entered after a hard reset. So, before resetting the V-Portal to the factory defaults, try the default password ‘router'. For more information on resetting your V-Portal, see Factory Defaults. Save & Import Configuration So you've spent time installing your V-Portal and perhaps customizing it. Maybe you've set up some parental controls or entered some special port forwarding rules. It's working great – now what? We recommend you save your configuration. When you save the configuration you are saving all the router settings you have configured in the device. Examples of the settings that are saved are ISP information including DSL PPPoE user name and passwords, security settings, parental controls and parental control override password. It is a good idea to save your current configuration for a couple of reasons:
Having multiple configurations is useful if you use your V-Portal at different locations. For example, suppose you travel extensively between New York and Vancouver. You can have a configuration file for each city. The file will contain all information necessary for you to connect to your ISP in that city. When you move from one location to the other, you can simply restore the configuration file for that city. You will not need to go through the user interface and reset all your router values. Although it's not common, there may be a need to perform a hard reset on the V-Portal. Typically the only reasons you may need to perform a hard reset of the device is if you forget the password you defined (assuming you changed it from the default password) or you are instructed to do so by a member of Vonage's Customer Care team. If you perform a hard reset, it resets all the settings you entered back to the original values. The V-Portal will be exactly as it was when you first took it out of the box and installed it. Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the Save & Import Configuration sub-menu. The following screen will be displayed: 
Saving Your Configuration To save your current configuration:
Restoring a Previously Saved Configuration To restore or import a previously saved configuration you need to import the configuration file:
Advanced SetupNow we come to the advanced settings of the V-Portal. Most users will never need to adjust any of the settings in this section. Many of the settings in this section require advanced networking knowledge. Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with sufficient networking knowledge change these settings or users who are instructed to do so by a member of Vonage's Customer Care team. The Advanced Setup section of the Web UI has eight sub-menus.  The eight sub-menu entries are
Port Settings The Port Settings screen is where you can setup the following items:
As stated previously, most users will never need to change these settings. However, if you are running certain applications (such as an FTP server or a web server) or playing online video games you may need to adjust settings in this section. Not all Internet applications require changes to the port settings. As a general rule of thumb, if your application or device worked fine when connected directly to your modem but does not work when connected behind your V-Portal, you may need to customize port settings. Although not required, we recommend you assign a static IP address to the PC when implementing Port Forwarding or a DMZ Host. This will prevent the situation where your port settings may stop working and need to be reassigned as a result of your PC receiving a new IP address. For example, if DHCP is enabled on your PC and there is a power failure, when the power comes back on the PC may have a different IP address. All of your port settings will stop functioning. Assigning a static IP address eliminates this possibility. Let's take a closer look at each of these. Port Forwarding Port Forwarding is a technique where incoming packets destined for a specific port on a machine are re-directed or ‘forwarded' to a different port and/or machine. Network clients do not know that port forwarding is being done. It is all done transparently. Port Forwarding is used when you want to provide public access to services running on your private LAN (such as a web server, e-mail server or FTP server). When a firewall is enabled, certain ports on a LAN may be blocked. Port forwarding allows incoming traffic from the Internet and directs it to specific services on your LAN based on the configured IP address and port number. In other words, requests from users are sent to your network via the Internet, and the V-Portal will forward these requests to the appropriate port on the PC. The specific port forwarding rules you need to implement will be detailed in the applications' documentation. For your convenience, we have included a table of commonly used port numbers below.
Setting up Port Forwarding Caution: Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of computers on your home network to hacker attacks. We recommend that only users with advanced networking knowledge change these settings. To setup Port forwarding: From the home page, click on the Advanced Setup tab. The Port Setting screen will be displayed. The Port Forwarding section is at the top of that screen: 
Repeat the steps to setup additional Port Forwarding rules. If you need to specify more than 5 port forwarding rules, click on the Show more rows> link. To remove or disable a Port Forwarding rule, simply uncheck the Enable checkbox associated with the rule you want to disable and click the Apply button. Port Triggering Port Triggering is a specialized form of Port Forwarding. It dynamically opens and closes ports to allow Internet traffic access to your LAN. In contrast, Port Forwarding opens a port and it remains open until you disable it. With Port Triggering, when the device detects outgoing traffic on previously defined ports, specific ports (also previously defined) are opened. This method is used for special applications such as interactive gaming, video conferencing programs, and file transfer in chat programs. The specific port forwarding rules you need to implement will be detailed in the applications' documentation. Refer to your software application documentation for more information on specific port settings. Setting up Port Triggering Caution: Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of computers on your home network to hacker attacks. We recommend that only users with advanced networking knowledge change these settings. To setup Port Triggering: From the home page, click on the Advanced Setup tab. The Port Setting screen will be displayed. The Port Triggering section is at the second section on that screen: 
Repeat the steps to setup additional Port Triggering rules. If you need to specify more than 5 port triggering rules, click on the Show more rows> link. DMZ Host A DMZ host is a network device that is visible directly from the public Internet. This device has unrestricted access to and from the Internet. When enabling this service the firewall settings for the DMZ host will be disabled. A DMZ Host is often setup when running software applications that use random port numbers and do not function correctly when using Port Forwarding or Port Triggering. This may be useful if a user wants to use some special service such as an Internet game or videoconferencing. Use this option with caution, as the device setup as a DMZ Host is exposed to the public Internet. If possible use Port Forwarding. Port Forwarding is a more secure method because it only opens the ports you want and not all the ports as in DMZ hosting. Setting up a DMZ Host To setup a DMZ Host: From the home page, click on the Advanced Setup tab. The Port Setting screen will be displayed. The DMZ Host section is at the bottom of that screen: 
NOTE: Remember to disable the DMZ host when the application that needed it is no longer running. Ethernet Options In a network, the MAC address is a unique 12-digit hexadecimal number that identifies a hardware interface. Just as your social security number uniquely identifies you, a MAC address uniquely identifies a hardware interface on a network. All hardware components in a network including routers, cards, printers, gaming consoles and adapters have MAC addresses. When you sign up for Internet service some ISPs register the MAC address of the device (computer or router) you will be using and only let that particular device connect to the Internet service. This allows the ISPs to know who is accessing their service. It also allows them to restrict access from devices that do not have MAC addressed registered with the ISP. If your ISP required you to register your MAC address and your Vonage device will be directly connected to your modem, then you will need to perform 'MAC Cloning' or 'MAC Spoofing'. This will essentially copy the MAC address you registered with the ISP onto the Vonage device, so you can avoid a call to your ISP to change the registered MAC address to the Vonage V-Portal's MAC address. If your ISP does not require you to register your MAC Address or you are installing your Vonage device behind your existing router, then there is no need to clone or spoof your MAC address. If you are still uncertain, you will need to contact your ISP to see if you are required to register your MAC Address. MAC Cloning vs. MAC Spoofing MAC Cloning and MAC Spoofing are almost identical. MAC Cloning is a specialized form of MAC Spoofing. Both MAC Spoofing and MAC Cloning copy a MAC address from a specific device onto the V-Portal. In the case of MAC Cloning, it takes the MAC address of the computer that is viewing the V-Portal Web UI (the computer that is plugged into the Ethernet port of your V-Portal) and automatically "clones" it onto your V-Portal. This essentially copies the MAC address of your computer onto the V-Portal. MAC Spoofing allows you to manually enter a MAC address to be used in place of the MAC address of the V-Portal. You can only enable one or the other. If MAC Spoofing is enabled, MAC Cloning will be disabled and vice-versa. If you cannot connect to the Internet, by default, your V-Portal will automatically try to perform MAC Cloning. If you have not changed the default values, then there is nothing you need to do to perform MAC Cloning. If the device that is registered with your ISP is directly connected to your Vonage V-Portal, and MAC Cloning is enabled (the default) MAC Cloning will automatically be done and your connection to the Internet will be established. If the device you registered with your ISP is not available or not connected directly to the V-Portal, then you will need to manually enter the registered MAC address and ‘spoof' it onto the V-Portal. To setup MAC Cloning or MAC Spoofing: From the home page, click on the Advanced Setup tab. Click on the Ethernet Options sub-menu. The Ethernet Options screen will be displayed.  The MAC Address of your V-Portal is displayed in the Assigned MAC Address field. This value is never altered. It's for reference purposes only. If you have disabled MAC Cloning and would like to re-enable it:
To spoof a MAC address onto the V-Portal:
Filtering The Filtering function of the V-Portal allows you to block specific users on your LAN from accessing the Internet and also set up filters to block Internet traffic from accessing your network. The V-Portal supports four types of filtering:
IP Filtering, MAC Filtering and Port Filtering restrict devices on your LAN from accessing the Internet. Web Content Filtering blocks specific types of data from passing through the V-Portal to your network. IP Filtering IP Filtering allows you to block access to the Internet based on a specific IP address. You can specify a single IP address or a range of IP addresses. Although not required, we recommend that IP Filtering be used on Local Area Networks that use Static IP Addresses. With DHCP (i.e. IP addresses that change), you would to re-configure your IP Filtering settings every time your devices received new IP Addresses. This will happen every time a device is rebooted or if there is a power outage. Setting Up IP Filtering To setup IP Filtering: From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. The IP Filtering section is at the top of that screen:  To restrict access to the Internet based on a device's IP Address:
These steps can be repeated for additional devices. To remove restricted access to the Internet previously configured:
MAC Filtering Like IP Filtering, MAC Filtering allows you to block access to the Internet for a particular device. MAC filtering restricts access based on a devices MAC address. The advantage of restricting access based on MAC address is that it never changes. An IP address, which can be assigned by a DHCP server, may change. Setting Up MAC Filtering To setup MAC Filtering: From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. Scroll down to the MAC Filtering:  To restrict access to the Internet based on a device's MAC Address:
Port Filtering Like IP Filtering and MAC Filtering, Port Filtering allows you to block access to the Internet. However, with IP Filtering or MAC Filtering you are blocking access for a particular device, with Port Filtering you are blocking access for ALL network devices. Port filtering restricts access based on a specified port. Setting Up Port Filtering To setup Port Filtering: From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. Scroll down to the Port Filtering section:  To restrict access to the Internet based on a Port:
For example, if you would like to block all network devices on your LAN from accessing HTTP sites (i.e. web sites that use the HTTP protocol) enter 80 for the Start Port, 80 for the End Port, and TCP for the Protocol. Check the Enabled checkbox and click on the Apply button. To remove or disable a Port Filtering rule, simply uncheck the Enable checkbox associated with the rule you want to disable. Click the Apply button. Web Content Filter The Web Content filter allows you to control data flow from the Internet to your LAN. Using various settings, you can block or allow different types of data to pass from the Internet, through your V-Portal and to your LAN. These web filters can enhance the firewall protecting your network. You can choose to enable/disable any of the following items:
Activating Web Content Filter features To setup Web Content Filtering: From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. The Web Content Filter section is at the bottom of that screen:  Caution: Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with advanced networking knowledge change these settings. To activate any of the features,
Parental Controls The Internet is a big part of our children's lives. Parental controls are designed to help parents manage what their children can do on the computer. These controls help parents determine which websites they can visit and when. Like Filtering, parental controls can be used to restrict access to the Internet. Where Filtering restricts access based on the device (usually a PC – by specifying either an IP Address or MAC Address), parental controls restrict access based on website content. You can block access to specific web sites, restrict access to web sites based on keywords, or specify the specific websites you will allow your child to visit. You can also limit the amount of time your child can spend accessing the Internet for a given session. Setting Up Parental Controls There are two tasks that need to be completed to set up parental controls. First, you must add a user and next you must define the content policy for that user. The content policy is the set of rules that determine the permissions a particular user has to access the Internet. IMPORTANT NOTE: If you have a router connected between the Ethernet (LAN) port of the V-Portal and multiple users' computers to allow them to access the Internet at the same time, the content policy of the first user to login will be used for subsequent users till the session is terminated. Subsequent users do not need to login to access the Internet. To setup Parental Controls: From the home page click on the Advanced Setup tab. Click on the Parental Controls sub-menu. The Parental Controls screen is displayed. There are two tabs on the screen User Setup and Parental Controls. If it is not already active, click on the User Setup tab.  To add a user:
To define the content policy for the user:
There are three ways to restrict access. You can either enter keywords or specific web sites to restrict access. Or you can specify the websites you want to permit access to. To restrict access by keyword:
To restrict access by domain:
To permit access by domain:
All of the Parental Control settings are applied immediately without rebooting the device. You can remove keywords or web sites you have previously blocked or permitted access to. To remove a keyword or domain name:
Override Password Now that you've setup parental controls, you can override them if necessary on a case by case basis. You can setup an override password. An override password will allow you access to any blocked web sites simply by entering the password you have pre-defined. To setup an Override Password: From the home page click on the Advanced Setup tab. Click on the Parental Controls sub-menu. The Override Password section is at the bottom of the screen is displayed: 
Once parental controls are implemented, there may come a time when you would like to disable them completely, disable them for a particular user or perhaps delete a user. To completely disable parental controls:
To disable parental controls for a particular user:
To delete a user:
Using Parental Controls Now that we have looked at the Parental Controls screens – let's see how they work using an example. For this example we will assume you want to setup parental controls for a child while allowing total access to the Internet for yourself. First, you need to add the users.
 The user name will be added and will appear in the User Settings drop down list.  NOTE: When you add a User a Content Policy of the same name is automatically created for that user. Click on the Parental Controls tab. Using the Content Policy List drop down field, notice the Content Policy with the same name of the user you added.  Now that the user is added, you need to define it.
 Let's add another user, called "Me" using the same method described above. However, this time let's check the Trusted User checkbox indicating this user will have unrestricted access to the Internet. The next step is to setup the Policy Content rules for the users. Note that since we want the user name "Me" to have unrestricted access to the Internet, there is no need to define a Content policy for that user.
Parental Controls have now been completely setup for Child 1. When Child1 logs on to the computer and opens an Internet browser, the following screen will be displayed:  This screen will be followed immediately by a screen requesting them to login. Enter the user name "Child 1" and the password we created "vonage".  Click on the Login button. The following screen will be displayed:  Now when Child 1 surfs the Internet the parental controls we defined will be enforced. If they try to access www.vonage.com, the following screen will be displayed:  This screen is followed by the following screen:  This screen gives you an opportunity to enter an override password to gain access to a blocked site. A similar set of screens will be displayed if Child 1 tries to enter any websites that contain the word "apple" in the URL. When the user "Me" accesses the Internet for the first time, you will be asked to login as well. However, since you are a trusted user, no further screens will appear and your access will not be restricted. NOTE: This is assuming that Child 1 is not logged in. If Child 1 is still logged in, user "Me" will have the same restrictions as Child 1. Remember, when using a router behind the V-Portal, Parental Controls for the first user to login are applied to every user who logs on subsequently. Network Options This page allows you to configure the advanced networking features of the V-Portal. The network options adjust how your device routes IP traffic, which is traffic to and from the Internet. Unless you have advanced networking knowledge, or have been instructed to do so by a member of Vonage's Customer Care team, we recommend not changing these values from the default values. The following options can be enabled/disabled from this page:
To enable the Network Options: From the home page click on the Advanced Setup tab. Click on the Network Options sub-menu. The Network Options page is displayed: 
Dynamic DNS Service Dynamic DNS service makes it possible for other users on the Internet to establish connections to your machine without needing to track the IP address themselves. It is commonly used for running server software on a computer that has a dynamic IP address. Many Internet service providers dynamically assign IP addresses. Configuring Dynamic DNS allows your device to register its WAN IP with a Dynamic DNS server on the Internet. Enabling Dynamic DNS service First, you must have previously established an account with a DNS service provider. You will need your user name, password and host name associated with that account. If you do not remember your user name or password, please contact your DNS provider. To enable Dynamic DNS (DDNS) service: From the home page click on the Advanced Setup tab. Click on the Network Options sub-menu. The DDNS section is at the bottom of the Network Options page: 
Firewall Logs Local Log The local log keeps track of firewall log events. If the events are enabled via the Web Filter page and the Local Log page, the events will be captured. The local log is stored in the device's memory. You can specify which items of interest are monitored. You can choose to monitor for:
The Blocked Connections option will only log events if the "Blocked Fragmented IP Packets" and/or "Port Scan Detection" options are selected on the Filtering page under Web Content Filter. These records can be viewed in the Local log or you can have an email sent to alert you of the event. To setup an email alert: From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu. The Local Log section is at the top of the Firewall Logs page: 
An individual email will now be sent each time a monitored event is detected. You can also send a summary of the Local Log table to the contact email address. Simply click on the Email Log button. To specify which Firewall events you'd like to monitor and record in the Local Log: From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu. The Local Options section is at the bottom of the Firewall Logs page: 
Factory Defaults Caution: Performing a factory reset on the device will reset ALL user defined router values. You will need to define these values again or restore them from a previously saved backup. A factory reset sets the device back to the firmware's default values; therefore it will clear all the router settings you have configured in the device. Examples of the settings that will be lost are ISP information, security settings, and parental controls. Before performing a Factory reset we suggest you Save your configuration settings. See Save & Import Configuration To perform a factory reset on the device: From the home page click on the Advanced Setup tab. Click on the Factory Defaults sub-menu. The Factory Reset page is displayed: 
Qos QoS stands for Quality of Service. VoIP traffic, file downloads, gaming, streaming media and IM sessions are all competing for your bandwidth. QoS prioritizes your network traffic so that the traffic you identify as most important can pass first. However, because Vonage is committed to providing you with the highest quality digital voice service, voice traffic is always given the highest priority. For example, let’s say your child is busy on the computer downloading their favorite music videos. You receive a phone call. The QoS feature of the V-Portal will automatically prioritize the voice traffic so that your phone call has the highest possible audio quality and the music video download continues without interruption. The QoS page has two tabs Novice and Power User. On the Novice tab, we’ve simplified the options. You can set the priority for the services you use most. You can choose the priority for the following pre-defined services:
The Power User tab gives you the ability to “fine tune” your QoS settings. It allows you to set priorities based on IP address or port range. The Power User tab assumes some knowledge of networking, QoS, or in some cases information from other applications. To access the QoS page on your V-Portal: From the home page click on the Advanced Setup tab. Click on the QoS sub-menu. The QoS page is displayed. Novice Tab:  By default, all of the applications have a priority of Medium. If you would like to change the priority of an application:
For example, let’s say you are working from home and you want your VPN connection to have the highest priority. Click on the Enable QoS Priorities checkbox, set the Priority scale associated with VPN to high and click the Apply button. IMPORTANT NOTE: These priorities are always secondary to voice traffic. Power User Tab : As previously mentioned, the Power User tab assumes some knowledge of networking, QoS or in some cases information from other applications. For example, your gaming documentation may provide information on which ports to prioritize.  The Power User tab has two sections: Upstream Bandwidth and Priority Rules List. Upstream Bandwidth The Auto setting of the Upstream Bandwidth parameter will set your upstream bandwidth to the most efficient bandwidth for all network traffic. Vonage recommends that the Upstream Bandwidth setting remain in Auto mode. The Manual setting allows you to specify the maximum upstream bandwidth. You should only change the Upstream Bandwidth parameter to Manual and select a value from the drop down list if:
For example, there may be times where the Measured Upstream Bandwidth reported is not correct. Let’s say you know your upload speed (upstream bandwidth) is 768Kbps. However, the Measured Upstream Bandwidth reported is 653Kbps. This may be a result of temporary network congestion or other issues. In this scenario if you are also having a problem with far end voice quality you can select Manual and select a specific value. To manually set the maximum upstream bandwidth:
Priority Rules List By default, there are no priority rules defined. To define a priority rule:
NOTE: When defining a priority rule you can specify only one of the four given options. You can specify Source IP Address Range or Source Port Range or Destination IP Address Range or Destination Port Range. If you make a mistake and want to start over again, click the Clear button. And if you change your mind and don’t want to enter a rule at all, click the Cancel button. Once the rule(s) have been added they will appear in the Priority Rules List table. In the example below, a single rule has been added and defined using Source Port Range. Now that we have added a rule, we need to select a priority for that rule and enable it. By default, all rules are added with a priority of low. In our example below, we have set a priority of High for our rule by choosing it from the drop down list. To enable the rule, select the Enable box associated with the rule.  If you have more than one rule defined, you should enable only those rules you want to apply to your current network traffic. Remember, by default, voice traffic will always be given priority. Once your rules are defined, the final step is to enable QoS. To enable QoS:
Once rules are defined you can edit and delete them.
To delete a priority rule:
HelpIn addition to the context sensitive help available throughout the Web UI, there is also a section dedicated to help. The Help section of the Web UI has four sub-menus.  The three sub-menu entries are: Glossary The Glossary contains explanations for terms used throughout the Web UI that you may not be familiar with. It is arranged alphabetically and contains a quick index up front to aid in finding terms quickly. FAQ The FAQ section contains all of the questions located throughout the Web UI in one place. The questions are arranged by topic. Tips and Troubleshooting The Tips and Troubleshooting section contains helpful information on using and resolving problems with your V-Portal. More information can be found here. Contact Information The Contact Information section provides information on how to reach Vonage's Customer Care Team. In addition is gives you a link to quickly access your Vonage Account and the Online User Manual for the V-Portal. Status PageThe Status Page contains information about your V-Portal and its configuration. This information may be useful when troubleshooting problems with your V-Portal. If you call Vonage Customer Support you may be asked to provide some of this information. The Status Page also provides a link so you can access the Diagnostic Page. The Status Page is divided into 4 sections:  Section 1 contains a brief description of the device. Section 2 contains the following information about your V-Portal:
Section 3 is the Internet Connection Status section. It contains information on your Internet connection. The content displayed in this area will vary depending on the type of Internet connection you are using. If you have a DHCP Internet Connection, the following information is displayed:
If you have a Static IP Address Internet Connection, the following information is displayed:
If you have a PPPoE Internet Connection, the following information is displayed:
Section 4 displays information if you have your V-Portal configured to be a DHCP Server and there is a device plugged into the Ethernet (LAN) port. If your V-Portal is not configured to be a DHCP server or there is no device plugged into the Ethernet (LAN) port then details on the DHCP clients will not be displayed. Diagnostic Page To access the Diagnostics Page, click on the Diagnostics sub-menu on the Status Page.  The Diagnostics Page will be displayed: The Diagnostics page provides access to four utilities: Most users will not need to use these utilities unless asked to do so by a member of the Vonage Customer Support team. The results of these tests should be interpreted by users who have sufficient networking knowledge or a member of the Vonage Customer Support team. PingPing stands for Packet Internet Groper. Ping is a utility that is used to determine if a particular IP address is present on line and accessible. It works by sending a packet to the IP address in question and waiting for a reply. The V-Portal allows you to test your Local Area Network (LAN) connection using the Ping command. To perform a Ping test: Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Select Ping from the Utility field drop down list. The following screen will be displayed: 
The results of the test will be displayed in the Results box. You can stop the test at any time by clicking on the Abort Test button. You can clear the results box by clicking on the Clear Test button. TracerouteA Traceroute test, as the name implies, is a utility used to trace the route a packet takes from your computer, across the Internet, to its specified destination. To perform a Traceroute test: Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Select Traceroute from the Utility field drop down list. The following screen will be displayed: 
The results of the test will be displayed in the Results box. You can stop the test at any time by clicking on the Abort Test button. You can clear the results box by clicking on the Clear Test button. V-SupportV-Support is a suite of diagnostic tests that provide additional information that is useful when troubleshooting a problem. There is no need to run these tests unless requested by a Vonage Customer Service agent. The Bandwidth Test determines the current upstream bandwidth of your Internet connection. When this option is selected, a bandwidth test is initiated and the upstream bandwidth results are displayed in Kbps (kilobits per second). The test will take approximately 30 seconds to complete. The Connection Test is used when a Customer Service agent asks you to test your network connectivity. When this option is selected, tests are run that provide the agent with vital information that can help analyze the problem. When testing is completed messages are displayed indicating whether the test was successful or not. If the Connection Test fails, then the test results may not be successfully received by Vonage. The Quality Test helps you determine the quality of your network with a series of tests. When this option is selected, tests are run that determine the quality of your network at that time. A Vonage Customer Service agent might ask you to test your network quality if you experience voice quality problems. The results provide the agent with vital information that can help analyze the problem. The final tool in the V-Support suite is the Send Stats option. If you’re having trouble a Vonage Customer Service agent may ask you to send call statistics to Vonage. When this option is selected, pertinent diagnostic test results and statistics on recent calls are automatically sent to Vonage for analysis. To perform a test from the V-Support suite of tests: IMPORTANT NOTE: The features in the V-Support test suite should only be used when requested by a Vonage Customer Service agent. Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Select V-Support from the Utility field drop down list. The following screen will be displayed: 
The results of the test will be displayed in the Results box. You can clear the results box and test selections you entered by clicking on the Clear Test button. GR-909 TestThe GR-909 Test is a suite of hardware tests that can be executed to determine if there are problems related to your physical phone line. There is no need to run any of these tests unless requested by a Vonage Customer Service agent. The Hazardous Potential test is used to determine if hazardous AC or DC voltage is present on the phone port. The Foreign Electro Motive Force test detects additional external voltage on the phone port of the V-Portal. For example, if the phone port of the V-Portal was connected to a live PSTN line, this would be detected with this test. The Resistive Faults Test is used to determine if there is a short in your phone line. This may be caused by a problem with your home wiring or a faulty phone. The Receiver-Off-Hook Test, as the name implies, tests to see if there are one or more phones off the hook. And finally the Ringers Test, is used to determine if there are too many phones connected to the phone port. To perform a test from the GR-909 suite of tests: IMPORTANT NOTE: The features in the GR-909 test suite should only be used when requested by a Vonage Customer Service agent. Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Select GR-909 Test from the Utility field drop down list. The following screen will be displayed: 
The results of the test will be displayed in the Results box. You can clear the results box and test selections you entered by clicking on the Clear Test button.
There is one additional tool provided on the Diagnostics page. This tool is for users who are using a DHCP connection to the Internet. If you suddenly lose your connection to the Internet, you can try releasing the IP address your V-Portal is currently using and getting a new IP address. Note: If you are not using DHCP as your Internet connection type, this tool will not be displayed. Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics sub-menu. Scroll to the bottom of the Diagnostics page. 
LCD Message History PageThe LCD Message History is a list of the last 100 messages that were displayed on the LCD of your V-Portal. This information may be useful to Vonage Customer Service agents if you need to call them for help with a problem you are experiencing. A sample of the LCD Message History page appears below. You will notice the timestamp displayed in the initial messages after boot up will be “Jan 1, 12:00:00 am”. Once the V-Portal connects to the Vonage network and gets the current information, it will show the proper date and time.  Related Questions Getting to Know Your Vonage V-Portal Vonage V-Portal LCD Status Messages Vonage V-Portal LCD Menu Vonage V-Portal Tips and Troubleshooting Vonage V-Portal LCD Error Messages
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