Hosted by Salesforce, Dreamforce promises three high-energy days of innovation, networking, learning, and giving back – summing up all that is exciting about the cloud industry. This year Vonage is an exclusive titanium Dreamforce sponsor and is proud of our ever-growing partnership with Salesforce. Together, we help you drive better business outcomes by improving the quality of your communications.
Here’s how you can connect with Vonage digitally at Dreamforce this year and, if you’ve not already registered, why you need to be a part of this world-class event experience:
Salesforce+ live-stream session: Interconnectivity: Drive Beautiful Business Outcomes
Wednesday, September 22 from 10:30am - 11:00 PT - Customer 360 Channel
Organizations who provide their teams with tools to better connect with each other in the service of the customer, are solving customer challenges quicker. Now more than ever, businesses worldwide are realizing the value of integrating the contact center with collaboration and unified communications solutions to keep employees connected and working efficiently to deliver a seamless, consistent and personalized customer experience.
Choosing a contact center solution interconnected with Service Cloud Voice enhances both the agent and customer experience with intelligent, omnichannel and global calling capabilities. There is also a great benefit to solutions that provide both the power and flexibility needed to continue a conversation across multiple devices, channels, and messaging platforms like Slack to enable the continuity, remote work, and remote delivery of services that are now so essential.
In this insightful session, James Roth, SVP & GM | Applications Group at Vonage will be joined by Joe Steinbach, CIO, of Author Solutions, for an informal discussion about how the leader in supported self-publishing has implemented innovative communications tools to reimagine operations and built a fundamentally new way of connecting in a post-pandemic world.
Salesforce+ on-demand session: Reimagining Financial Services in the New World
There’s no doubt that the digitization of financial services has revolutionized the industry and customers are now focused on the quality of the experience as well as privacy and compliance. Implementing a contact center that works in harmony with unified communications and communications APIs, enables businesses to be a company their customers trust and offer a security-focused, flexible, real-time customer experience on any device, through any channel. Financial services organizations that provide their teams with tools to better connect with each other in the service of the customer are able to retain and attract customers with personalized service while balancing security, all within a tightly regulated environment.
In this session, hosted by Breanna Kuhl, Global SVP of Strategic Partnerships and Alliances at Vonage, you will hear from Pam Plyler, Managing Director-Financial Services Business Consulting at Salesforce, and Richard Hall, Senior Director, Global Business Operations and IT at FinancialForce. Discover how the financial services experience is being reimagined with digital communications and the value of having a contact center that integrates natively within a CRM to provide clients with the service they expect and an experience that builds loyalty.
As Breanna explains, “We are at the beginning of a huge market-wide communications revolution. If there was ever a question that businesses needed to digitally transform not only to survive but to thrive, COVID-19 eliminated any doubt. This is a secular change in how business gets done. It is now fundamental for companies to stay connected to employees and customers from anywhere – through whatever channel they choose – video, voice, messaging, and chat. Customers don’t just want this or expect it - they now demand it.
“We don’t know what the future will hold, but here’s what we do know - companies that design their service through the lens of their customers, move quickly, and get more done will win.”
Dreamforce Demo Jam
Don’t miss this year’s action-packed, virtual demo jam! Hosted by Salesforce MVPs Gordon Lee and Megan Himan, Vonage will join five other Salesforce partners to showcase their most compelling use-case and features in a three-minute demo. Joseph Scofield, Senior Solutions Engineering at Vonage will show how you can bring even more automation, intelligence, and global calling capability to Service Cloud Voice with Vonage Contact Center. As one of the highest-rated Salesforce partners for Contact Center, through partner telephony, Salesforce customers can enjoy the best agent experience within Service Cloud powered by the world’s most flexible and reliable communications platform.
Find out more and register here.
Vonage VIP Dreamforce events
Just because we won’t be meeting up for Dreamforce in person, doesn’t mean we have to miss out on all the fun! This year, Vonage is hosting four exclusive virtual experiences for you to enjoy from the comfort of your home or wherever life finds you. From wine tastings, champagne and caviar, and an NBA legend, Vonage is rolling out the red carpet for you at Dreamforce 2021!
To keep the events intimate, we are limited to 30 spots per event. Submit your nomination to attend the events of your choice and we will contact you over the next few business days as we review entries.
Make sure you also check out the Dreamforce keynote where you’ll hear from Marc Benioff as well as special guests including Will Smith and Jane Fonda and be inspired by their innovative thinking and visions for a better future.