Native Webchat

Route Webchat requests straight from your website directly to the appropriately-skilled agent. And all through the Vonage Contact Center ContactPad.

Benefits

Webchat provides an intuitive digital channel to increase agent efficiency and engage more customers quickly.

Improve your customer experience with Webchat and routing
Provide your organization with a competitive advantage and enhance contact center productivity and capacity without adding more agents
Reduce call queues, average handle time, and call volumes
Give customers choices and potentially faster answers for certain types of queries, such as answering purchase-related questions on the spot or addressing simple queries through chat
Reduce administration and setup by using one interaction plan to route multiple channels to your agents
Share a single source for reporting, with agent and contact center performance available for multiple channels—all in one place

There’s room for all customers, no matter their license type or whether their CRM is Salesforce, Microsoft Dynamics, or ServiceNow; or use Vonage APIs for additional third-party integrations
Simply take the provided Webchat code block and add to your website
Agents remain within the CRM while engaged with customers over any channel to increase productivity and ensure that the right agents respond to customers as quickly as possible
All customer context is readily available while your agent deals with the request, saving time and improving your agent’s efficiency
Your customers can choose their channel provider or leverage the Vonage suite of off-the-shelf options in Salesforce, Microsoft Dynamics, and ServiceNow … not to mention APIs for third-party integrations
Customers can interact with agents and enjoy the same experience, regardless of device, channel, and even channel provider; and Vonage can route all channels alongside voice