Boost.ai is a conversational AI platform that makes building, deploying, and managing virtual agents fast and easy. Its powerful Automator™ technology can transform the information from your website or chat logs into a fully functional virtual agent in less than 10 days. Frontline customer service teams can also build bespoke self-service interactions using its user-friendly conversation builder.
This allows virtual agents to harness knowledge and skill directly from those that know the customers best. Boost.ai’s market-leading conversational AI is powered by natural language understanding (NLU) and processing (NLP) that can recognize and resolve more than 90% of customer requests, making the solution scalable and suitable for projects of any size and complexity. But it is also smart enough to know when to transfer complex requests to live agents for a human touch.
Vonage puts a wide range of channels effortlessly at the fingertips of enterprises, while Boost.ai’s leading Natural Language Understanding automates inquiries of all shapes and sizes, including languages, spelling, and slang.
No matter if clients are venturing into a new market and need to incorporate the most popular messaging service into their service design, or they want to make their IVR conversational, Vonage makes the onboarding of these channels painless, while Boost.ai’s no-code platform brings those channels to life. The smart virtual agent with its intuitive user interface empowers customer service teams to create dynamic conversation flows, without the need for technical experience.
The solution simplifies customer service automation, while also connecting seamlessly to complex business systems and technologies, driving higher self-service, customer satisfaction, and efficiency. With Vonage and Boost.ai, organizations harness a powerful engagement approach that has the scalability and agility to meet the needs of any customer service roadmap.