KMS Lighthouse

Streamline organizational knowledge to provide agents with real-time on-the-spot knowledge. Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, anytime, on any interface.

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Overview

Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%, and to improve first-interaction resolution by intelligently directing agents to the right answer. That translates to significantly reduced call center operational costs.

 

Benefits

  • Reduce error rate by up to 70%
  • Cut agent training time in half
  • Shorten call times with precise answers
  • Smarter way to do your best with call center knowledge-base software
  • Cross industry solution

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