PCI Pal: Secure, Seamless Payments for Every Channel
PCI Pal simplifies secure payments—delivering frictionless, PCI DSS-compliant experiences across both agent-assisted contact centers and automated self-service channels.
Whether customers are speaking with a live agent, interacting with an IVR, or engaging with an AI-powered chatbot, PCI Pal ensures every transaction is secure, seamless, and fully PCI DSS Level 1 compliant. Our flexible, cloud-based platform empowers organizations to accept payments anytime, anywhere—without ever bringing sensitive card data into your environment.
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PCI Pal: Comprehensive Payment Solutions
Agent-Assisted Payments (CCaaS):
Easily integrated, PCI Pal enables secure payments during live interactions without disrupting the customer experience. Agents remain in control while sensitive card data is kept out of your systems—reducing compliance scope and risk.
Automated Payments (IVR, Chatbots, AI):
Offer 24/7 secure self-service payments. Whether using DTMF, voice recognition, or secure digital links, customers are guided through a simple, compliant process that mirrors agent-led support.
PCI Pal Payment Solutions Include:
Key to Pay: Customers enter payment info via their keypad; tones are masked to keep data out of your environment.
Speak to Pay: AI speech recognition captures spoken digits securely and accurately.
Click to Pay: Customers receive a secure digital link that lets them complete their purchase quickly and easily using their preferred card or digital wallet.
Why Choose PCI Pal?
Full PCI DSS Compliance:
No cardholder data enters your systems. We provide a validated Attestation of Compliance (AOC) to ease your audit burden.Seamless Integration:
Built for CCaaS and compatible with major UCaaS and automation platforms for consistent, secure experiences across channels.Omnichannel Flexibility:
Accept payments by card or digital wallet across voice, digital, and automated touchpoints.Gateway Agnostic:
Use your existing payment gateway or deploy with our turnkey, pre-integrated solution.
Key Business Benefits
Enhanced Customer Experience:
Remove friction and make payments a natural part of the journey—whether agent-led or automated.Increased Payment Completion Rates:
Support more first-time payment success and reduce abandoned transactions.Improved Agent Focus:
Free agents from handling sensitive data so they can concentrate on delivering value.Scalable, Future-Ready:
Quickly roll out new payment methods and channels without redesigning your environment.
- Global Reach, Cloud Native:
Our patented cloud architecture supports scalable, secure deployments around the world.
Get Started
Access case studies, white papers and collateral: Knowledge Centre Archive - PCI Pal
Want a live demo? Book Demo - PCI Pal
Get connected with our PCI Pal Secure Pay experts: Contact us - PCI Pal
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