The solution empowers contact centers to deliver a complete and consolidated patient experience with a 360° view of the patient record. Contact center agents and Triage Nurses are provided actionable workflow delivering world-class care experiences to the contact users, clinical staff and ultimately patients. Patient Access Care also provides real-time Electronic Health Record (EHR) triggered patient reminders and self-service supporting patient workflows such as scheduling, billing, orders, referrals and medication management.
- Patient Assist - High touch assistance via multiple digital channels (text, voice, and chat) Delivering a 360° view of the patient record allowing efficient triage and context-aware for quick authentication driving speed to care.
- Patient Engage - Virtual assistance solution allowing patients to perform self-service management of their own patient access routines such as appointment cancellation and rescheduling, bill payment, provider searches, and prescription management with real-time integration to the EHR.
- Patient Notify - Sends omni-channel clinical notifications triggered by real time events in the Electronic Health record (EHR) for appointment, prescription, and bill reminders along with order / referral notifications.
- Patient Comply - Auto Pause and resume enabling providers to maintain patient privacy, reduce compliance risk, and enhance quality assurance.