With Business Inbox, your customers can use SMS to reach your main company number (including toll-free numbers), or can reach you on Facebook. With a simple integration, customers can send messages through your company page on Facebook, which you can then access—and reply to—through Business Inbox.
You can set up any of your users to have access to the Business Inbox. Employees have the ability to send and receive text messages from your company’s main phone number through the Mobile app, Web app, or Desktop app.
- Accelerate customer engagement by communicating anytime in their preferred channel(s) and on their own terms
- Capture and enable natural, message-based conversations from the main company number or toll-free numbers into Business Inboxes
- Engage customers by sending and receiving rich messages with photos, audio video, attachments and emojis from the Business Inbox
- Provide fast, personalized experiences by assigning Business Inboxes to teams or subject matter experts
- Drive customer loyalty and increase lifetime value