Vonage Support PLUS
Personalized and friendly remote IT support for technical issues. Whether your employees are working from the office, in the field, or at home, Vonage Support PLUS powered by Soluto™ can help them handle any technology need, so you can focus on what matters most.
Vonage Support PLUS powered by Soluto™ is currently only available in the US.
By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing displayed in USD. Admins will view pricing in local currency by region.
Overview
This service is specifically designed for small businesses and gives your employees unlimited access to a team of highly trained U.S.-based tech experts. These experts deliver fast and effective solutions when your employees need them. This includes virus removal, hardware installation, or third-party business software support for Office 365, Dropbox, QuickBooks®, etc. There is no limit to the quantity or duration of support interactions your team will receive, and experts are available 7 days a week.
Once one of our dedicated agents sets your team up with Vonage Support PLUS, they can begin connecting with experts for help with tech issues in seconds. This can be done via the "Soluto™ for Vonage" app or by calling a 1-800 number.
Features
- Tech experts have a 93% issue resolution rate
- Unlimited access to experts 7 days a week
- Employee users can click-to-chat or click-to-call in seconds
- Experts can remote-in to many types of devices for fast issue resolution
- Proactive educational content is delivered to employees via the app
