Vonage Support PLUS
Get personalized and friendly remote IT support for technical issues. Whether your employees are working from the office, in the field, or at home, Vonage Support PLUS, powered by Asurion, can help them handle their technology needs.
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Vonage Support PLUS, powered by Asurion, is currently only available in the U.S.
By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing displayed in USD. Admins will view pricing in local currency by region.
Overview
This service is specifically designed for small businesses, giving your employees unlimited access to a team of U.S.-based tech experts who deliver fast and effective solutions, when your employees need them. This includes virus removal, hardware installation, VBC troubleshooting, or third-party business software support for Office 365, Dropbox, etc. There’s no limit to the quantity or duration of support interactions your team will receive, and experts are available seven days a week.
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Once you’re set up with Vonage Support PLUS, you can begin connecting with experts for help with tech issues in seconds via the dedicated webpage or by calling the dedicated phone number.
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Features
- Unlimited access to experts seven days a week, 7 am – 9 pm CST
- Employee users can click-to-chat or click-to-call in seconds
- Calls and chats are typically answered in 60 seconds or less
- Experts can remote-in to many types of devices for fast issue resolution
