With Business Inbox, your customers can use SMS to reach your main company number (including toll-free numbers), or can reach you on Facebook. With a simple integration, customers can send messages through your company page on Facebook, which you can then access—and reply to—through Business Inbox.
You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile App, Web App, or Desktop app.
QualityImprove overall customer satisfaction and reduce churn by managing multiple conversations at once, decreasing average hold time, and allowing customers and prospects to interact with you in the channel they prefer.
MultimediaSend and receive (1) messages from your toll-free numbers* and (2) rich messages with photos, audio, video, attachments, and emojis when using social media directly from the VBC apps.
ProductiveBoost employee productivity and streamline customer communications.
*Messaging to and from toll-free numbers, as well as social messaging, are features available for customers paying for Business Inbox.