Stay connectedEnable your organization to reach its employees and customers through their preferred channels
Power customer engagementEngage customers in real time via social messaging, calling, SMS, or video conferencing—on a single platform
Boost team productivityAssign select Business Inbox access to employees who can address customer requests, resolve issues, or message meaningfully faster
Engage customers dynamically—in one place
Stay connected with customers that use digital channels, SMS, and MMS, improve CX, and protect brand loyalty.
Improve productivity by centralizing messaging and Facebook on one messaging channel
Send customers relevant, trusted, and timely messages from within the VBC Desktop and Mobile apps
Orchestrate customer journeys across channels like voice, SMS, or social messaging
Meet your customers exactly where they want to meet
Collect inquiries via SMS and social messaging, improve conversion rates, and provide an alternative option for customers who are tired of being put on hold.
Satisfy customer expectations by providing options for digital engagement
Provide preferred channels for reactive and proactive communications
Reach every customer cost-efficiently and create the CX they crave
Personalize responses to specific customers and increase engagement
Uplevel your employees’ communications game
Give teams an easy-to-use platform to offer customers faster, personalized attention, boost employee productivity, and streamline communications.
Expedite responses to customer inquiries by granting all or specific employees access to Business Inbox
Assign Business Inbox access by subject matter expertise and achieve a persistent customer-engagement experience
Reduce dependence on the support team to capture and share customer inquiries, issues, and feedback
Capture asynchronous messaging and enable employees to respond on the go or when available
Add Business Inbox to VBC accounts as needed