FlexibleWorks with desktop and mobile devices
Simple integrationNo client-side installation
Vonage integrations are built from the network up, providing reliability, less delays, and enhanced quality of service for your Salesforce tasks.
- Automatically log all incoming and outgoing calls through Salesforce when the caller ID or clicked number is matched to a Salesforce contact or lead.
- Call tagging and note taking for all inbound/ outbound calls are recorded in your Salesforce contact or lead activities automatically.
- When calls come in, screen pops open to let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you never miss a sale.
- Call any number directly from your browser with the click of a mouse.
- Time and money savings.
Vonage Contact Center for Salesforce
How did we make our flexible cloud communications platform even better? By adding a full-featured contact center, built for and integrated with Salesforce. Vonage Contact Center for Salesforce is cloud contact center software designed for Salesforce Service Cloud and Sales Cloud users.
- The solution delivers unmatched Salesforce integration into routing, analytics, reporting, and user experience for Service Cloud and Sales Cloud users.
- Omnichannel by design, our contact center seamlessly blends voice and Salesforce digital channels to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption, and value realization.
- A simple monthly license lets you access a scalable, multi-tenant cloud environment delivering exceptional reliability, disaster recovery, business flexibility, and cutting edge functionality.
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.
- This integration requires a supported web browser, the Vonage Integration Platform application, an active Vonage Business account, and a Salesforce account.
- Customers can activate this integration within their Admin Portal or by calling the Vonage support team. More details are available on our support website.