SimpleNo client-side installation
EffectiveRicher data interactions across business applications
ConvenientSupported on most browsers including Edge, Chrome, and Firefox
Built for Customer Engagement. Engineered for Productivity
Vonage® integrations are built from the network up, providing efficiency, reliability, and enhanced quality of service for your SugarCRM tasks.
- Automatically log all incoming and outgoing calls through SugarCRM when the caller ID or clicked number is matched to a SugarCRM contact or lead.
- Click to dial any phone number appearing in SugarCRM through your Vonage Business phone system. The app also ties the call record to the corresponding contact in SugarCRM.
- Screen pops let you know who’s calling and provide relevant account details from SugarCRM. Quickly create contacts or lead while on the call with new customers.
- Note taking for inbound/outbound calls are captured in call activities. From the same screen pop up, you can schedule next calls or tasks.
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.
- Using Vonage® for SugarCRM® integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a SugarCRM account
- Customers can activate SugarCRM integration within their Admin Portal or by calling the Vonage support team. For more details, Enterprise customers should visit the Enterprise Support Website and Vonage Business Communications customers should visit the Support Website.
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