The VCC and Microsoft Teams integration enables companies to optimize every customer engagement by alleviating one common discomfort agents experience every day: not being able to address customer needs. Now agents will connect with experts throughout the enterprise to collaborate together to resolve tough customer questions or issues.
- Enhance collaboration with Microsoft directory integration to VCC desktop
- Enable agents to reach experts with bi-directional presence synchronization
- Streamline the agent experience and administration with single sign-on
- Improve call quality and reliability with Microsoft Teams Direct Routing