Microsoft Teams

Vonage and Microsoft Teams optimize call quality and collaboration, delighting customers.

Overview

The VCC and Microsoft Teams integration enables companies to optimize every customer engagement by alleviating one common discomfort agents experience every day: not being able to address customer needs. Now agents will connect with experts throughout the enterprise to collaborate together to resolve tough customer questions or issues.

Key features

  • Enhance collaboration with Microsoft directory integration to VCC desktop
  • Enable agents to reach experts with bi-directional presence synchronization
  • Streamline the agent experience and administration with single sign-on
  • Improve call quality and reliability with Microsoft Teams Direct Routing