Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups. Call Groups have both a direct dial number and a group extension for routing within the system.
How Call Groups works
Call Groups—a simple form of Automated Call Distribution (ACD) that allows you to route calls based on an employee’s responsibility or function—allow callers to contact entire departments within your organization at one time. Once a call group is set up, incoming calls will ring on all extensions in the group simultaneously.
Easy to setup and administer through the Admin Portal.
Ensure that an important call is never missed.
Route calls based on an employee’s responsibility or function.