Augment live agents with contact center AI
When considering IVR providers, look for companies whose solutions are built specifically for contact centers. Vonage brings AI-powered speech recognition and analytics technology to your contact center. Now you can make voice recordings the ideal source for training machine-learning models. You can also replace Interactive Voice Response (IVR) with virtual agents and help your team find answers faster.
Elevate the customer experience with conversational AI
Ready to make your customer experience a true competitive advantage? Then use AI to add intelligence to any conversation in the customer journey. For example, self-serving AI interactions can engage callers in natural language. And a voice AI representative can answer calls automatically, provide immediate triage, and execute the appropriate action. Key contact center AI capabilities include:
- Voice-enabled self service
Natural language understanding (NLU)
Intelligent IVR
Virtual call answering
Customization and compliance
Secure and seamless integration with Vonage Contact Center
Omnichannel capability
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Add self-service options to cut handling times
AI engages callers in natural, conversational language and offers a number of call center benefits. For example, AI provides self-service options that can add to contact center capacity, reduce hold times, lower average handling time (AHT), and increase customer satisfaction.
Virtual assistant handles high-frequency and automatable calls — such as tracking deliveries, rescheduling appointments, etc.
Contact center AI analyzes the virtual assistant conversation for intent, clarity, and recommended response, and — in the event of an escalation — provides the results to a live agent
AI drives optimum contact center efficiency by freeing up agents for higher-value inquiries
Features are built upon a microservices-based architecture for easy deployment
Thanks for your interest in Vonage AI Studio!
A Vonage expert will get back to you shortly. In the meantime, explore our latest APIs content.
Route calls to the right agent with IVR
A badly-built IVR creates long wait times and a poor customer experience. But Vonage IVR trees are powerful and can route customers to correctly skilled agents. Vonage IVRs can also integrate automatic speech recognition (ASR), which understands the customers in their own language and then answers the question.
IVR AI makes intelligent, dynamic, and personalized data-driven decisions to route callers to the best available agent
Immediate customer engagement helps provide scalable and repeatable benefits
Pre-screening and updated customer data help agents prepare for calls based on demand and type
Improve your contact center productivity
Vonage Contact Center seamlessly integrates with Salesforce and Google Contact Center AI (CCAI) to offer real-time speech analytics and recommend knowledge-based articles or next-best actions.
Agents can work faster and reduce AHT
Contact center teams enjoy faster onboarding and less churn
Agents can focus on the conversation, instead of the technology, for better engagement
Make discoveries that boost the customer experience
Conversation Analyzer, our speech analytics tool, reviews the agent and customer conversations to generate actionable insights at scale.
- Uses AI to generate targeted insights
- Transcribes calls with machine learning
- Improves agent performance and engagement
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore how Vonage is making communications more flexible, intelligent, and personal, so our customers can stay ahead.