Dynamic routing features
Route customers based on the latest Salesforce information
Train staff to handle particular queries, which enhances the CX and reduces the resolution effort
Direct customers according to priority, history with a particular agent, and more
Let your customers direct their inquiry by region, value, or any specific rule
Connect customers with the right agent using Dynamic Routing
Watch a short video about the seamless and consistent customer experience Vonage and Salesforce email, chat, SMS, video, and social channels provide.