Personalize every customer experience

Dynamic call routing adds a personal touch by leveraging your updated Salesforce customer data. These insights help you make smart, dynamic routing decisions.
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Dynamic routing features

Route customers based on the latest Salesforce information

Train staff to handle particular queries, which enhances the CX and reduces the resolution effort

Direct customers according to priority, history with a particular agent, and more

Let your customers direct their inquiry by region, value, or any specific rule

Connect customers with the right agent using Dynamic Routing

Watch a short video about the seamless and consistent customer experience Vonage and Salesforce email, chat, SMS, video, and social channels provide.

Contact Center Dynamic Routing

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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444