Easily add IVR to your applicationAdd voice self-service to your existing application to provide a better service and free up your agents to handle higher value interactions.
Gain new insightsCapture call event data and voice recordings to gain new insights into your business.
Your local identity everywhereAdvertise local or toll free numbers in every country to project a local identity, improving customer engagement.
How Interactive Voice Response (IVR) works
1. Advertise a local numberYour customers call a toll free or local virtual number to reach your business. They can also call back the same number you used to reach them via SMS.
2. Customers call your businessWhen they call, your customers are greeted with pre-recorded voice or text-to-speech prompts, including a menu of options they can select by pressing keys on their phone.
3. Customers help themselvesCustomers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent who will have the context of their call when answering.
4. Your application adaptsAs conditions such as queue length change, the call flow adapts automatically to better service customer needs, based on your application logic.
Visit Vonage Voice API Infographic
How Can You Grow Your Business Using the Voice API?
Check out this interactive infographic experience. Learn more about how your business can leverage the voice channel to connect with customers.