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Technology Partner

Acqueon & Vonage: Driving Conversational Engagement Through the Use of AI and Analytics

Who we are

Acqueon, a conversational AI company, delivers one of the most comprehensive customer experience product suites that supporting more than 5 billion interactions annually worldwide. With their proprietary conversational AI technology, they can seamlessly orchestrate, multi-channel conversational interactions throughout the customer’s journey delivering predictable results both on-premise or in the Cloud.

Acqueon leverages predictive technology to personalize conversational engagement based on machine learning from interaction data and business goals to determine the right person, the optimal time, and the right communications channel for a meaningful customer experience.

How we work with Vonage

Acqueon Engagement Cloud natively integrates with Vonage leveraging their API’s to provide an omni-channel solution helping enterprises to proactively engage with customers. It helps orchestrate campaigns and build communication-enabled business processes, leveraging multiple communication channels like voice, sms, email, and social media digital to improve lead penetration and right party connect ratio. With machine learning capabilities, it can predict the right time and channel of engagement to help improve customer experience. The platform helps enterprises optimize cost of service delivery without compromising on CX, across the customer journey starting from lead nurturing, acquisition, services and loyalty management. It also provides hybrid customer engagement via self-service. Through its AI-driven conversational engine and RPA, it can pre-empt next best actions to service customers proactively along with an enterprise-grade ACD functionality to engage contact center agents whenever necessary to assist their customers on complex inquiries and service requests.

Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance
Areas of Focus
  • Customer 360
  • Customer Engagement
  • Call Center
  • Marketing
  • Collaboration/Comms
  • Business Productivity
  • Support

Find a Vonage API partner solution

Our API partners build, integrate and help implement unique communications experiences with our APIs that accelerate business — and attract and retain customers like never before. Search our partner finder to find the right one for your business.
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