Visual Engagement in the Contact Center

Video is the fastest-growing channel for customer service, and now it’s one of the many channels instantly available to Vonage Contact Center customers. As easy to use as any other channel, 1:1 video chat and screen sharing will elevate your customer experience to a new level of engagement.

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Vonage Contact Center Visual Engagement

Video is the fastest-growing channel for customer service, now coming to Vonage Contact Center. Video chat and screen sharing will elevate your customer experience to new levels. Watch now!

Easy to use

Agents can instantly initiate customer video interactions with a single click, effortlessly migrate from voice to video, and automatically show their status as busy.

Easy to supervise

Supervisors can see in real time when agents are busy on video calls, view historical reports of video interactions, and even control which agents have access to video.

Complementary services

Screen recording, Conversation Analyzer, historic and real-time reporting, omnichannel, CRM integration, AI, and Vonage Business Communications offerings further complement our Visual Engagement solution.
Contact Center Integrated Experience

True omnichannel

Your customers demand choices in how they contact you, and increasingly, video and screen share are choices they expect. Add Visual Engagement to your overall suite of contact center tools for a true omnichannel experience.
  • Video and screen share capabilities improve communication efficiency and engender trust.
  • With video as a native channel, it’s just one more piece of your centralized contact center puzzle; it can be initiated right from the ContactPad.
  • Benefit from a complimentary ecosystem of analytics, reporting, AI, and more.
Illustration of a hand holing a business phone with a piggy bank balanced on top.

Increase productivity and save on costs

Robust contact center features like video and screen share can reduce average handle time, expedite first contact resolution, and lower the cost to serve.

  • Reduce the need for travel, saving on costs and compensating for travel restrictions
  • Reduce the time to resolution for happier customers and a lower cost to serve
  • Build trust and engagement, encouraging customer retention and loyalty
  • Impress your customers with your commitment to staying up-to-date with new technologies

Visual Enagement Features

to Video and Screen Share from any other channel

at the click of a button

over web and mobile

for inbound interactions over any channel


within the Contact Center and CRM

the Contact Center omnichannel ecosystem

to increase sales and CSAT


image that represents the Visual Engagement features in the Vonage Contact Center Article
Time for Customers to Be Heard AND Seen in Your Contact Center
You’ve watched enough DIY shows to tackle a fence post repair yourself. But when you call the manufacturer, you get frustrated describing the problem. Given the omnipresent video calls with family and friends, wouldn’t it be nice to share a video with a contact center so that you could be heard AND seen?
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