Integrate your Contact Center and Business Communications
Vonage Contact Center is a CRM-integrated contact center solution that brings unified communications and contact center technology together to deliver superior customer and agent experiences.
Certified on Chrome and Chromebooks for ease of use and deployment, cloud-based Vonage Contact Center serves to reduce IT complexity and lower operating costs. From carrier to application, Vonage simplifies communications with one partner for service and support. All backed by proven reliability delivered on a carrier strength network.
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Nourish Customer Relationships
For world-class customer experiences, enable customers to communicate with you on any device, at any time. From AI-assisted self service that preempts queue times, all the way through to post-interaction surveys, ensure every customer journey is optimal. When customers need an agent, with Vonage Contact Center agents are fully equipped to help - with relevant knowledge base articles, the ability to escalate to video, and immediate access to experts across the enterprise. Now your company can deliver the exceptional customer experiences that foster loyalty.
Offer options. Speed answers. Deliver happiness.
Facilitate Better Experience for Supervisors and Agents
Vonage Contact Center gives your supervisors the tools they need to improve service levels and operational efficiency. Call monitoring, recording and speech analytics identify training gaps and opportunities to reward standout agents. Advanced customizable reporting and wallboards show key metrics like abandon rate, time to answer, wait time, call duration and more.
Serve better. Adapt faster. Grow loyalty.
Eliminate IT Headaches
Modern IT teams need the flexibility of web-based administration and integrations that don’t require additional development or professional services resources with Vonage’s simplified packaging and service delivery.
With quick installs and self-service options, the IT team doesn’t have to drop everything when a change is required. Update business call flows and routing rules in real- time without interruption to your business.
Move Fast. Scale Quickly. Rest Assured.