The supervisor joins the call and can engage with the agent and customer. All three parties can be recorded.
The supervisor cannot be heard by either the agent or customer. Only the agent and customer can be recorded.
The supervisor can speak to and coach the agent live during the call. The customer does not hear the supervisor to minimize disruption. All three parties can be recorded.
Conversation Analyzer transcribes, tags, analyzes, and logs calls into Salesforce objects, such as contacts, cases, and custom objects.
Fun, game-type elements create engaging activities out of everyday tasks to encourage your team.
All inbound and outbound calls are recorded and accessible through a hyperlink. Supervisors can reference these recordings to help with ongoing training, issue resolution, and more.